Position Overview
The Operational Training and Implementation Manager will drive the strategy for operational efficiency, quest satisfaction, stakeholder training and onboarding for our business, within our SIDES business.
The ideal candidate will be a strategic thinker with a hands-on approach to problem-solving and a commitment to delivering outstanding guest and partner experiences.
Job overview:
* Oversee all of our in-store system, FOH & BOH training and the implementation of new processes, equipment, systems and materials.
* Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers.
* Deploy a wide variety of training methods
* Manage menu NPD, EPD, implementation, critical paths, documentation and costings and to implement a new system that correlates this information.
* Manage store efficiency through kitchen design and process improvement
* Implement and manage allergen, nutritional and key customer facing information in line with menu changes and consumer trends.
* Resolve any specific problems and tailor training programs as necessary
* Maintain a keen understanding of training trends, developments and best practices
* Based on research, plan and implement training programs that will prepare employees for the next step of their career paths
* Lead, teach, onboard and evaluate new employees
* Communicate all the training programs on a timely basis
* Implement and deliver training courses
* Implement training KPIs
* Prepare and present reports on training program KPIs
* Implement strategies to assist the franchisee in executing human resources, training and development plans and programs.
* Conduct effective induction and orientation sessions
* Manage health & safety and kitchen legislation paperwork.
* Work with influencers, reviewers & press coming into store and with the key stakeholders in marketing.
* Drive efficiency
* Create and share a monthly food and beverage trends report that's shared internally and externally
* Manage weekly and monthly updates across the wider stakeholders
* Support the wider supply chain team and commercial team.
* Support the wider marketing team on all things SIDES
Best bits:
* Working on one of the most engaged-with food brands in the world
* Genuine opportunities to get your ideas heard and live
* Start of an exciting new phase of growth for Sides
* International trips with the team for food discovery, content and international openings
* Working with exciting new suppliers and franchisee’s
* Our 7 founders are pretty cool
Competencies
* 8+ years experience within high level kitchen
* Must be a self-starter
* High level of communication skills
* Extremely organized
* Confidence in your knowledge of the industry
* QSR kitchen background
* Cookery school experience or a similar role.
* Knowledge of menu development systems
* Menu Management experience
* Experience in the retail industries
* Experience in kitchen design
* Team player
* Agility to move and change quickly
* Outstanding communicator both verbally and through reporting
* 4 years of experience in a related role (multi-unit/high volume preferred) and/or franchise operations management experience
* Strong decision-making and leadership skills
* Able to build and manage relationships with key stakeholders
* Ability to work on evenings and weekends as necessary to meet business
* needs
* Ability to travel 2-4 weeks per month for franchisee and staff
* meetings/visits
* Proficient in Google, Microsoft Word, Excel, Outlook and PowerPoint
* Prior experience working within a franchisor organization is preferred
Best bits:
* Competitive Salary
* Performance based bonus
* 25 days holiday
* Workplace pension
* Car allowance
* Travel mileage, food and expenses.