As a Planner, you will be working in a stable and profitable contract, committed to delivering an excellent repairs service and customer experience supported through our local teams, who understand the importance of working together for the local community. This local contract covers Thurrock council within the social housing sector.
Responsibilities:
* Answering client & internal calls and emails.
* Planning work for the in-house operatives and sub-contractors.
* Ensuring works are completed on target & achieving KPIs.
* Administration of compliance checks and visits.
* Housekeeping of internal MCM system.
* Mandatory training and compliance.
* Supporting void manager and team daily.
Job Requirements:
* Developing maintenance strategies.
* Resource allocation.
* Scheduling and coordination.
* Execution and monitoring.
* Experience with planning works.
* Team player.
Role and Responsibilities:
* Developing and managing detailed maintenance schedules and work orders.
* Coordinating and scheduling all maintenance activities.
* Ensuring that all maintenance work complies with safety regulations and industry standards.
* Maintaining accurate records of maintenance performed, equipment condition, and maintenance costs.
* Working with engineering and operations teams to plan and implement equipment modifications and upgrades.
* Procuring necessary maintenance supplies and equipment.
* Working with vendors and contractors as needed.
* Participating in the development and implementation of maintenance policies, procedures, and best practices.
Role Criteria:
* Previous experience working in a call centre or customer service environment.
* Previous experience with planning and scheduling works.
* Excellent verbal and written communication skills with the ability to liaise effectively with clients, operatives, and subcontractors.
* A proactive team player who is willing to support colleagues to ensure a seamless service.
* Ability to work well under pressure and manage competing priorities in a fast-paced environment.
* Strong organisational skills and attention to detail with the ability to manage multiple tasks simultaneously.
* A positive and customer-focused approach, with a commitment to providing excellent service.
All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.
Benefits we can offer you:
* 25 days annual leave plus bank holidays.
* Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
* Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
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