Role: Dynamics CE ConsultantRate: Up to £600 p/d Outside IR35Location: Birmingham HQ - 3 days p/w on siteDuration: 3 months
We are looking for a proactive and knowledgeable Dynamics 365 Customer Experience Consultant to join our Client Services team for a critical implementation project. This individual will be instrumental in setting up workflows, managing data imports, and creating reports.
Experience Required:
* Proven experience with Dynamics 365 Customer Service, including implementation and configuration.
* Strong data management skills, including the ability to pull worksheets and manage large datasets.
* Excellent customer service and client relationship skills.
* Familiarity with Power BI for reporting and analysis.
Desirable Skills:
* Experience with SharePoint integrations, specifically add-ons for Dynamics 365.
* Knowledge of client portal development and configuration using Dynamics 365.
* Ability to advise on Dynamics 365 licensing best practices for a business-wide implementation.
Responsibilities:
1. Set up and configure workflows to streamline customer data management and ensure efficient client service operations.
2. Load, structure, and maintain data within the system, ensuring data accuracy and accessibility.
3. Manage email capture and allocation processes to improve custome...