Online Marketplace Team Leader
Apply locations RDC Warrington
Time type: Full time
Posted on: Posted 2 Days Ago
End Date: December 27, 2024 (11 days left to apply)
Job Requisition ID: R029654
Endless pre-loved items. Limitless creativity. One clear purpose.
Salary: £25,896 per annum (+ benefits)
Reports to: Assistant E-commerce Manager
Directorate: Marketing, Fundraising & Engagement
Contract: Permanent
Hours: Full time 37.5 hours per week (Monday-Friday with rotational evening and weekend work approximately once a month)
Location: Onsite at Warrington Regional Distribution Hub (Taylor Business Park, Culcheth, Warrington, WA3 6BL)
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Closing date: Open Until Filled
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment.
Recruitment process: One competency-based interview (onsite at Warrington)
How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview.
At Cancer Research UK, we exist to beat cancer.
As part of Cancer Research UK’s Retail & Ecommerce Growth Strategy, we are proud to have four distribution hubs and online marketplaces across the UK. Our aim is to reach an income of £96 million over the 10 years, directly contributing £53 million to Cancer Research UK’s life-saving research. As our trading operations expand, so does our marketplace and eCommerce presence.
We’re looking for an Online Marketplace Team Leader to join Cancer Research UK’s Online Marketplace team in our first ever 12,000 sq. ft. Regional Distribution Centre (RDC) in Warrington which opened in May 2023. Our Online Marketplace Team sorts, identifies, values, photographs, and lists items for sale on our online marketplace platforms (e.g., eBay, Depop, Vestiaire and ASOS).
In this role, you will be responsible for motivating, coaching, and guiding a team of Marketplace Assistants (c.10 direct reports). You will oversee the item journey, supporting product selection and the photography of items, making sure listers have enough items day-to-day and ensuring the team meets their objectives.
What will I be doing?
* Overseeing the Marketplace team on a day-to-day basis (including rota creation and management, staff and volunteer development and training and induction).
* Supporting the team by driving KPIs to achieve the overall Marketplace budget.
* Providing feedback to the team on performance by carrying out 1-2-1 and focus conversations.
* Being part of team meetings and events and leading in the manager's absence.
* Ensuring the quality of the photography and listings are at the required standard and consistent on each marketplace and with other hubs.
* Supporting all areas of the Online Marketplace operation when required.
* Supporting with training and materials for the shop and warehouse teams to ensure the right items are being selected for each Marketplace.
* Overseeing the stock volumes and making sure there is enough stock ready for the listers.
* Checking all areas are compliant with Health & Safety and housekeeping standards.
What are you looking for?
* Team management and supervision experience in a Retail, E-commerce, Online Marketplace, or Warehouse/Depot environment (c. team of 10).
* Experience working to meet team targets/ KPIs with an ability to motivate teams with excellent time management.
* Excellent eye for detail with a proven ability to work effectively under pressure whilst maintaining high standards.
* Excellent written and verbal communication skills.
* Proficient IT and administrative skills (including Microsoft Packages and databases such as data entry in Excel).
* Good brand awareness with an understanding of current product trends and an interest in either fashion, accessories, antiques, or collectables.
* Experience with photography, or buying or selling on online marketplaces (e.g., eBay, Depop, Vestiaire, ASOS etc) would be beneficial but is not essential.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools.
Additional information
If you want to know more about this role, here is a full job description. Please note this is a generalist profile used for internal & external purposes meaning we don’t expect candidates to meet all the criteria included.
For more information about working with us please visit our website or contact us at recruitment@cancer.org.uk.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible.
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