Field Insurance Advisor Apprenticeship (Field Adjuster)
Direct Line Group
Location: Edinburgh
Salary: £21,840
Start Date: November 2024
About Us:
At Direct Line Group, insurance is just the start. We combine decades of industry experience with talented people in every field from data, technology, customer care, to HR, finance and procurement. We aim to be brilliant for customers every single day.
Let’s make the most of your talent:
Whether you’re starting your career, looking for a change, or returning to work, our apprenticeships offer the opportunity to learn and earn simultaneously. You’ll gain qualifications, develop new skills and lay the groundwork for an exciting future.
We’re searching for budding Field Insurance Advisor Apprentices based in the Edinburgh area to join our Home, SME and Commercial Claims team.
An apprenticeship with DLG will help you grow your career alongside your learning journey. You will initially work towards your CII qualification (Chartered Institute of Insurance) within your first year, and upon successful completion, progress onto your Level 4 Insurance Professional qualification over your second and third years.
Minimum Requirements:
You’ll need to have already achieved:
1. A*-C (9-4) GCSE (or equivalent) in Maths and English
2. 3 A-Levels' A*-C in any subject
Holding a degree in any subject at a grade 2:2 or above is desirable but not required. You will need to commit to acquiring a full driving licence within the first year if you do not already have one. You will be based from your home address but will need to attend our Glasgow office approximately twice every 3 months for this role.
What you’ll be doing:
As a Field Insurance Advisor, you will support customers by visiting their homes or commercial premises to assist with their claims. You will work with experienced Field Claims Advisors in the following areas:
* Conducting Field led claim visits, completing on-site reporting, evidence gathering, and digital scoping.
* Providing support, including to vulnerable customers and other ad-hoc claim investigations.
* Reviewing digital evidence from an online portal to gather evidence and provide accurate cost scoping.
* Event/Surge deployment to assist customers when needed.
* Re-inspections to support cost control and customer journey.
* Delivering excellent customer service.
What we are looking for:
We’re looking for attention to detail, an analytical mindset, good communication skills, and a genuine interest in a career in insurance and customer service.
Training Provided:
As an apprentice at DLG, you’ll combine on-the-job skills with theoretical knowledge, supported by a dedicated mentor. You will attend both online and face-to-face learning sessions, with an End-Point-Assessment to demonstrate your knowledge, skills, and behaviours.
Subject to successful completion of the apprenticeship, there are many opportunities for progression throughout DLG.
What we’ll give you in return:
We offer excellent benefits to suit your lifestyle and a flexible working model. Core benefits include:
* 9% employer contributed pension
* 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover
* 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days
* Additional optional Health and Dental insurance
* Employee discounts and cashback
Ways of working:
Our hybrid model offers a blend of home and office working, depending on your role and team.
We believe everyone should feel comfortable to bring their whole selves to work. That’s why we champion diverse voices and invest in inclusivity. Discover more at directlinegroupcareers.com.
Please contact earlycareers@directlinegroup.co.uk if you have any questions.
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