Our client is looking for a skilled ServiceNow Business Analyst to join their team. This role requires a proactive individual experienced in analysing business requirements, liaising with clients, and working closely with development teams to ensure successful solution delivery across essential ServiceNow modules.
Key Responsibilities:
* Gather and analyse business requirements, translating them into ServiceNow solutions.
* Collaborate with clients and internal teams to ensure alignment with project goals.
* Focus on Field Service Management (FSO) and Portal to drive business transformation.
Key Skills & Requirements:
* Experience with Field Service Management (FSO) or Customer Service Management (CSM).
* Strong analytical and communication skills, with a client-centric approach.
* Ability to facilitate workshops and guide stakeholders in identifying needs.
Certifications:
* Certified System Administrator (CSA) and other relevant certifications are advantageous.
Benefits:
* Competitive OTE and bonus scheme.
* 25 days holiday + Christmas party on 7th December.
* Private healthcare (AXA), life assurance, pension plan (3-5%).
* Gym membership, healthcare, training, and study leave.
* Flexitime and relaxed dress code.
* Travel policy for regular tech days.
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