Telesales Account Manager
About Us:
This role is being posted on behalf of CCS Media, an Advania company.
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Position Overview:
CCS Media (an Advania Company) are looking for a proactive Telesales Account Manager to join our Bradford Sales Team. You'll play a pivotal role in driving new business growth by building and maintaining strong clients relationships.You shall leverage CCS Media's vast portfolio of technology products, solutions and services, to net new customers. Weshall provide industry training for all new intakes making sure you are confident in consulting with customers on their ITrequirements.
Responsibilities:
Develop and maintain strong relationships with net new clients
Identify client needs and provide appropriate IT products, solutions and services
Regularly review client accounts to ensure high levels of customer satisfaction and retention
Proactively contact potential clients via phone, email, and other communication channels
Conduct thorough research to identify new business opportunities
Present and demonstrate CCS Media's product and service offerings to clients
Negotiate contracts and close sales to achieve individual
Provide exceptional customer service and support to customers
Handle client inquiries, issues, and complaints in a timely and professional manner
Maintain accurate and up-to-date records of all sales activities and client interactions in the CRM system
Analyse sales data to identify trends and opportunities for addition upsell / cross sell
Work closely with other departments to ensure a seamless customer experience
Participate in team meetings, training sessions, and sales events Qualifications & Experience:
Prior experience within a telesales, outbound or new business role (any sector / industry)
Excellent communication and interpersonal skills
Ability to build and maintain long-term relationships with clients • Good organisational and time management skills
Proficiency in using CRM software and Microsoft Office Suite
Self-motivated, proactive, and results-oriented
Ability to work independently and as part of a team
Resilience and ability to handle rejection and overcome obstacles Benefits
25 days holiday plus bank holidays plus a day off for your birthday (non contractual)
Hybrid working model
Free access to BUPA support line
Death in Service scheme
Company Pension scheme
Commission scheme in addition to base salary #LI-Hybrid
Our Selection Process:
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted