* Manage a caseload of ASB cases, including complex and high-risk incidents.
* Build strong relationships with customers, colleagues, and external partners, working together to deliver positive outcomes for communities.
* Utilise all available tools and enforcement methods to resolve ASB cases swiftly and effectively.
* Prepare legal notices, witness statements, and case documentation, representing Paradigm in court where necessary.
* Work proactively to deliver a customer-focused ASB service in line with our policies and procedures.
* Collaborate with internal teams such as Housing and Rent Recovery to ensure seamless case handling and resolution.
* Attend multi-agency meetings and represent Paradigm in discussions with local authorities, police, and other key partners.
Are you passionate about resolving anti-social behaviour (ASB) and improving communities? We are looking for an experienced Anti-Social Behaviour Case Manager to join our dedicated ASB team. This role involves managing a varied caseload of ASB cases, including the most complex and serious incidents while providing vital support to customers, colleagues, and external stakeholders.
Working within a hybrid model (two days in the office and three days remote), you will play a key role in delivering our ASB service, ensuring cases are handled promptly and effectively, and always prioritising customer satisfaction. Ideally, you will have previous experience in managing ASB cases in a housing environment, with knowledge of the legislation and tools available to resolve these issues., We're seeking an individual with strong communication skills and the ability to manage and prioritise a complex caseload of ASB cases. You will need to demonstrate confidence when working with challenging behaviour, and experience in preparing case reports and legal documentation is essential. Experience within the housing sector, particularly in ASB management, is preferred, as is the ability to work flexibly. In this role, your ability to work collaboratively with various stakeholders and develop problem-solving responses to ASB issues will be key to your success. You should have a strong understanding of landlord and tenant law and its application to tenancy and ASB management.
We are Paradigm Housing Group. We manage more than 17,000 homes across the South East. We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford. As a charity, the money we make goes into building new homes and providing an excellent service for residents. We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector's largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.
* Holidays - 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.
* Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee's contribution rate.
* Car leasing scheme.
* Annual bonus potential.
* 1 paid professional subscription per year.
* Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.
* Health cash plan - worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.
* Hybrid working for many roles.
* Up to three paid Giving Back (volunteer) Days a year.
* Modern collaborative offices, with free parking and charging points for electric vehicles.
* Opportunities for career development and progression.
* Social events such as quiz nights, Christmas Party, Summer BBQ.
Our Vision We provide excellent services to customers. And build new homes to help more people. We make sure our homes are safe and sustainable. And strive to do more by making the most of our resources. Working For Us Our Values Safer Together The safety of our customers, colleagues and ourselves is a priority in everything we do. Driving Improvement We seek to do things better and deliver value to our customers. Working As One We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders. Acting Thoughtfully We make ourselves aware of our customers' and colleagues' circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action. Being Clear We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.