Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust
Would you like to be part of a team that works well together, always there to help each other?
Applications are invited from suitably qualified and experienced candidates for an Administrative Officer to work in Sunderland Crisis Admin Team, Barton Centre, Hopewood Park Hospital, Ryhope, Sunderland.
The Crisis Resolution and Home Treatment Team is a team of experienced mental health staff, which includes nurses, social workers, psychiatrists, and pharmacy staff. We offer assessment and home treatment for people over 16 experiencing a mental health crisis, as an alternative to hospital admission.
The ideal candidate should:
* have experience of working with Microsoft packages and electronic record systems
* have proven experience of complex diary management
* have advanced typing skills / live typing
* have excellent customer care and communication skills
* a good working knowledge of office procedures
This post is full-time, Monday to Friday, 37.5 hours per week and is office-based.
Main duties of the job
The post holder will support various multidisciplinary team meetings, whereby there can be a number of meetings on a daily basis. They will be required to update the patient information system during the meeting and must be able to type in real-time recording accurate information. The post holder will be responsible for coordinating admin actions following this meeting, including arranging further patient-related meetings in very limited timescales.
The post holder must have experience of general office duties such as ordering, petty cash, filing, and scanning, and carry out duties assigned to them to ensure a comprehensive, high-quality administration service.
The post holder must be confident dealing with service users, internal and external services both face to face and via telephone contact.
Working with members of the administration team, who are not based on the same site, you will be expected to provide cover during periods of absence.
The ideal candidate should demonstrate the ability to deal with exposure to highly distressing or emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role.
You should hold the required level of qualifications outlined in the Essential Criteria of the Personal Specification in the job description. If you do not meet this criteria, you may not be shortlisted.
About us
We aim to attract and retain a diverse, talented, and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return, we can offer a dynamic working environment in which to build a career.
Job responsibilities
Please find attached job description for full details.
Closing date: 2nd January 2025
We welcome your application.
Previous applicants need not apply.
Please give us a ring if you would like to visit us at Sunderland Crisis Team or have a chat with us about the role.
Person Specification
Education and Qualification
* Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) e.g.; NVQ Level 3 in Business Administration (or equivalent)
* Audio Typing qualification or demonstrable equivalent experience
* General level of education to O-Level/GCSE or equivalent, including English and Maths
* NVQ Level 3 in Customer Care (or equivalent)
Knowledge and Experience
* Knowledge of NHS Policies and Procedures
* Working knowledge of Microsoft applications, including email communication
* Ability to maintain and update Patient Information Systems e.g. RiO
* Good working knowledge of office procedures
* Previous secretarial/clerical experience
* Ability to uphold confidentiality at all times
* Able to prioritise and plan own workload
* Experience in processing CPA, Mental Health Act, and Safeguarding documentation
* Experience using stock ordering systems and petty cash systems
* Experience of working with medical records filing systems
Skills and Competencies
* Excellent communication and interpersonal skills, both verbal and written
* Good organisational and planning skills
* Shorthand skills
Role/Team specific requirements
* Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Personal Characteristics
* Discrete in handling confidential and sensitive information
Additional Requirements
* Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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