Walsall Council is seeking applications for the position of Licensing Officer. Operating under the guidance of the Team Leader in Trading Standards & Licensing and the supervision of the Senior Licensing Officer, you will be responsible for ensuring the efficient operation of the licensing service and maintaining a high level of responsiveness to customer needs.
Key Responsibilities:
Customer Service:
- Provide expert advice and information on licensing matters to the public, local businesses, legal representatives, and council officers.
- Address inquiries via telephone, in person, and in writing, adeptly signposting customers to other services when necessary.
Renewals and Notifications:
- Identify licenses subject to renewal and ensure the timely issuance of accurate reminders and invoices.
Administrative Responsibilities:
- Undertake predominantly administrative duties, including processing license applications, meticulous data recording, data inputting, and the maintenance of the public register.
- Validate documents to ensure strict compliance with licensing regulations.