We are currently working with a leading manufacturing company based in Sunderland, who are seeking a talented IT Support Analyst to join their dynamic Operations team. This is an exciting opportunity to work on-site in Sunderland, providing essential technical support to both internal and external users.
Key Responsibilities:
1. Manage and maintain critical IT infrastructure, including servers, network appliances, and PCs.
2. Provide expert technical support for manufacturing systems (MES) and corporate systems (Microsoft 365).
3. Deliver exceptional Helpdesk services, resolving incidents and fulfilling requests efficiently.
4. Collaborate with the wider IT team to develop and implement innovative solutions.
5. Contribute to the development and maintenance of robust IT policies and procedures.
Essential Skills and Experience:
1. Proven IT support experience, particularly in infrastructure and IS systems.
2. Strong troubleshooting and problem-solving abilities.
3. Excellent communication and interpersonal skills.
4. Ability to work under pressure and meet tight deadlines.
5. Flexibility to work shifts (continental shift pattern).
Preferred Skills and Qualifications:
1. Experience in a manufacturing environment.
2. Relevant IT degree or certification.
3. Willingness to travel occasionally for business purposes.
If you're ready to take on a challenging and rewarding role, apply today!
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