Maison Francis Kurkdjian was created in 2009 following the meeting of Francis Kurkdjian, a renowned perfumer with scores of successful creations to his name, and Marc Chaya, a former associate of Ernst & Young. With a focus on deliberate and sound international expansion, Maison Francis Kurkdjian is currently present in 40 countries with a desire to be the most Contemporary Luxury Fragrance Maison in the world and to share The Art of Wearing Perfume with all.
MISSION
As an Account Manager for Maison Francis Kurkdjian, you are a brand ambassador and an expert in fragrance and storytelling. Through your engaging style, you will actively drive and increase your business, encouraging all Luxury Brand Ambassadors to achieve their sales targets.
By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand, you will always demonstrate an attitude that benefits Maison Francis Kurkdjian.
Main Responsibilities
SALES
1. Achieve account sales targets as set by the Area Sales Manager, sharing with the team in a motivational and achievable manner.
2. Pro-actively sell Maison Francis Kurkdjian products and provide a luxury standard of service to customers.
3. Lead and coach your team to ensure all Team Members, along with yourself, are aware of and achieve or exceed sales targets.
4. Be aware of your Key Product Indicators (KPI's).
5. Gain a great awareness of new launches, promotional activity, general business trends within the luxury fragrance department and potential business opportunities for Maison Francis Kurkdjian brand. Feedback to the Area Sales Manager on a timely basis.
SERVICE
1. Lead a team of Luxury Brand Ambassadors in-store to ensure they embrace their roles with dedication, commitment, and passion to provide high levels of service to our customers.
2. Be knowledgeable on all Maison Francis Kurkdjian products and be able to propose fragrance recommendations through conversation and confidently overcome any objections.
3. Initiate contact with clients and welcome them both on counter and through traffic stopping.
4. Ensure the standard of service is consistent and of Maison Francis Kurkdjian standard.
MANAGEMENT
1. Develop the team to provide business continuity and people development; manage daily team related people matters, absence, sickness, holidays, rotas, and lead by example.
2. Ensure the counters are immaculate, well-merchandised in line with merchandising guidelines and reflective of the brand.
3. Ensure the team adheres to the Grooming Guidelines and acts in a professional, positive, and exemplary manner reflective of The Maison.
4. Manage efficient processes of stock replenishment, unpacking stock deliveries, stock taking, recording/summarising sales figures, stock damages, till procedures.
5. Administration related to the management of the account including sales analysis.
6. Ensure all operational and administrative tasks are complete and to the best of your ability.
GENERAL
1. Establish and maintain professional working relationships with all stakeholders including the host store management and LVMH Head Office.
2. Adhere to all Company procedures and policies, as outlined in the employee handbook.
3. Carry out any additional duties as directed by the management team.
4. Talent Acquisition: Identify and interview for vacancies within the team to shortlist stage for final interview by Area Sales Manager.
Person Specification
Knowledge and Skills
1. Previous retail sales management experience ideally within luxury brands.
2. Appreciation of beauty or luxury lifestyle sectors and a passion to work within the industry.
3. Ability to demonstrate a successful track record in leading and managing a team.
4. Ability to demonstrate a creative flair and problem-solving skills.
5. Excellent communication skills both written and verbal with colleagues of all levels.
6. Basic Microsoft Office skills.
Key Competencies
1. Demonstrate a pro-active attitude and flexible approach.
2. Empower a team to achieve goals and targets.
3. Work effectively to meet deadlines, with high levels of attention to detail.
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