Job role: Automotive Service Advisor – Main Dealer
Location: Lincoln
Salary: OTE (On-Target Earnings): £38,456 at 100% of target (with additional bonus potential)
Hours: 47.5 hours per week (Monday to Friday), plus 4 hours every other Saturday
Benefits:
Performance-related bonus structure
Company pension plan
Type: In person – full time/permanent
Requirements:
Experience: Minimum 1 year of experience as a Service Advisor (preferred)
Certification: Valid UK driving licence required
Role Overview & Key Responsibilities Of An Automotive Service Advisor:
As an Automotive Service Advisor, you will be the first point of contact for our customers, delivering exceptional service and ensuring their vehicle service experience is smooth and hassle-free. Your responsibilities will include:
Customer Interaction: Greet customers warmly and professionally, ensuring they feel valued from the moment they arrive.
Booking and Coordination: Schedule vehicles into the technical workshop, liaising with the workshop team to ensure work is completed on time.
Communication: Keep customers informed throughout the service process, including updating them on vehicle progress and making arrangements for onward travel.
Vehicle Handover: Ensure a smooth handover of vehicles after service completion, maintaining strong relationships with customers to encourage loyalty and repeat business.
Ongoing Learning: Stay up to date with the latest product knowledg...