2nd Line Service Desk Engineer
Ashford, Kent
Essential Requirement: Driving license for onsite client visits
Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level?
* Would you enjoy a mixture of on-site client work and office-based tasks?
* Does hybrid working after probation sound appealing?
Look no further!
Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer.
We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting.
You will encounter a variety of technologies, including:
* Microsoft 365
* SharePoint
* Intune
* Active Directory
* Networking
This role will allow you to continuously expand your skill set.
What We Are Looking For:
* Excellent technical and communication skills
* Strong customer service skills with a can-do attitude
* Ability to work calmly and patiently under pressure
* Previous experience in a service desk role (service provider or corporate environment)
* Proven abilities in IT support and installation
Working knowledge of:
* Microsoft Desktop & Office Systems
* Microsoft 365 and SharePoint troubleshooting
* Intune and endpoint management
* Active Directory Security and Administration
* TCP/IP, DNS, DHCP
* Hardware support and mor...