Komoo Rugby Ref: VA2611 OFE Benefits Competitive salary 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Due to ongoing business growth we have an exciting opportunity to join the team at our Komoo – Powered By Steer site in Rugby as a Customer Service and Parts Administrator. You will be responsible for managing the customer experience journey, providing exceptional customer service to customers, suppliers and insurers in line with our values of integrity and excellence. You will be liaising with members of staff and external stakeholders such as insurers and suppliers as well as providing administrative support to the bodyshop team. Main Responsibilities Managing the customer experience journey, including complaints and resolutions. Booking in customer vehicles and arranging for collections and returns. Handling customer, insurer and supplier enquiries in person, over the telephone and via email. Delivering fast and efficient service to internal and external stakeholders, including customers, insurers, parts suppliers and team members. Ensuring all computer systems and portals are updated and administering customer files correctly and accurately. Accurately book parts into stock and maintain up to date inventory records. Proactively chase parts orders to minimise delays for the bodyshop team. Liaise with suppliers to confirm delivery dates as well as manage returns for credit. Support with maintaining a clean, organised and efficient office and parts areas. About You You will have previous experience working in parts and stock control or in a customer service focused role, with a knowledge of the automotive accident repair. You will have: Excellent customer service skills, with the ability to communicate effectively and professionally in person, over the phone and via email. Experience in administration and computer systems, such as MS Office. Good organisational skills, with the ability to multitask and adapt to changing priorities. Be a team player, as well as able to work individually to achieve targets. Commercial awareness and attention to detail for accurate transactions. A proactive problem-solver who thrives in fast-paced environments. Professional and effective communicator with colleagues, customers and suppliers.