Our Groups Administrator role is responsible for the support of the Groupactivities for our Australia and New Zealand markets, supported by the UK &IRL Group Manager and reporting directly to the Director of Planning, Pricing,Groups & Flights.
Themain duties of this role include Group quotations for Standard and ad-hocGroups, Direct Groups, Group Loading, Group Admin Activities, OperationalAspects concerning large groups.
KEY ACCOUNTABILITIES
- Processes requests for groups concerning our air product - in conjunction with UK Flights Team.
- Processes requests for groups concerning additional items, ancillary services such as onboard service, travel request forms, etc.
- Supports the Senior Group Administrator concerning Group Chain activities.
- Ensures that standard group requests are always matching ship configuration and in line with standard rates.
- Ensures that standard group requests are in line with the occupancy requested by the customer and in line with RM approval.
- Gives clear indications to sales team once a quotation is provided with accurate indication on occupancy, cabin amount, rates, commission, expiry date.
- Ensures all contractual obligations of the business counterparties are always adhering to Company`s standards, for both direct and trade groups.
- Ensures Finance Department is informed about payment schedules related to direct groups and makes sure that payments concerning direct groups are timely chased.
Excellent written and spoken English- Degree/Baccalaureate qualification (desirable)
- Experience of working within the travel or tourism industry (strongly preferred)
- Proficient in Microsoft Office, particularly Excel and PowerPoint
- Strong communication skills with a 'can do' approach
- Excellent communication skills
- Ability to work autonomously and be a 'self-starter'