We are on the hunt for passionate bike mechanics of all levels who love helping cyclists get their bikes rolling smoothly again and want to help us grow our bicycle repair business across the UK. If you love solving problems, getting stuck in, and having a laugh along the way then please read on!
About fettle.
Fettle is a rapidly expanding bike repair and service company that is dedicated to promoting sustainable transportation and making cycling more accessible for everyone. We are passionate about providing the highest-quality repair and maintenance services for bicycles of all types, and we believe that our success depends on working collaboratively, continuously learning, and always putting our customers first.
Cyclists using the fettle service will have access to:
Super-Convenient, Central Locations
* Handy Collection Service
* Smooth, Simple Technology
* Quality Services
About The Role
As a Fettle mechanic, you will play a critical role in ensuring that our customers receive the best possible service, and that our workshops are efficient, well-managed, and always up to standards. You will be responsible for diagnosing and repairing a wide range of bicycle problems, recommending and selling appropriate parts and accessories, and maintaining accurate records of all repairs and transactions.
Key Responsibilities:
* Accurately diagnose problems and recommend appropriate repairs and parts
* Perform high-quality repairs and maintenance services for bicycles of all types
* Provide exceptional customer service and build strong relationships with customers
* Keep accurate records of all repairs and transactions
* Ensure that the workshop is clean, well-organized, and well-maintained
* Continuously improve your skills and knowledge through ongoing training and development
* Collaborate with other team members to deliver outstanding service and achieve business goals
Experience
The Non-Negotiables...
* At least 6 months experience working as a Mechanic
* A passion for cycling
* Comfortable with customer interaction in person, over the phone, and via email
* Comfortable using technology in the workshop on a daily basis
* A problem-solving mindset with a resilient & determined nature
* A can-do attitude for working in different seasons & environments
* Eligibility to work in the UK
As a fettler, you’ll get:
* 28 days annual leave per year, and an extra day off for your birthday and an extra 3 days leave around Christmas.
* Lunch for the team is on us every fortnight.
* Trade prices on bike parts and accessories from the day you start, to keep your own bike going for a better price.
* Cycle to Work Scheme
* Life insurance cover & a whole host of other benefits including nationwide retail discounts
* Training opportunities in bike repair and new bike technology, so that you can keep up to speed with exciting developments in the bike world.
* Opportunity to expand within our fast-growing network of repair shops
* Quarterly team activities.
£24,000 to £27,000 FTE depending on experience + benefits & bonus. Part time available (salary would be pro-rated).
Interview Process
We have created an interview process that is quick and easy, helping us to get to know you and vice versa. Once you’ve applied, you can expect us to arrange a quick phone call with you if we feel you have the right profile. Next, we will ask you to come into one of our workshops to meet the team and show us what you can do! If all goes well, you can expect an offer very shortly after.
To Apply
If the role and company we’ve described in this advert sounds like a bit of you, then we’d love to hear from you! To apply, please email with your CV and a cover letter that answers these 3 questions:
* What makes you the right person for this opportunity?
* What is the most challenging repair you have carried out and why was it challenging?
We’re here to reinvent repair; to shake up previous practices, to put service back into servicing, and lead bike maintenance into a new era – for all types of rider.
Join us for the ride. Get in touch.
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No suitable roles? Get in touch anyway
We're always on the lookout for people who can help fettle grow so if you're passionate about what we're doing, want to get involved but do not see a role quite right for you, please still get in touch so we can discuss if there's anything we can do. Email careers@fettle.cc with your CV and a cover letter of what you would bring to the table & why you would like to work with us.
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