Key Tasks/Accountabilities To ensure all incoming queries via the HR Sites inbox are triaged and assigned for completion by a member of the team. To actively monitor day to day activity and ensure compliance with SLAs. To ensure the administration of the recruitment life cycle including processing of all applicants that apply to the Club within SLAs. To include placing adverts, arranging interviews, attending interviews with Regional Managers in the absence of HR Advisors and organising work experience. To support the new starter process including collating new employee files, sending offer packs, issuing of contracts, following up relevant administration, including eligibility to work in the UK documentation and references. To oversee all the L&D administration, including the Learning Management System, related to the Site Network, ensuring all activity is completed in line with SLAs. To work in partnership with the Payroll team to ensure current processes are reviewed and continue to seek efficiencies. To support the Selection process for current staff ensuring all spreadsheets and documentation are maintained to the highest standard and ensuring all contracts and offers are sent out in line with the selection timeframes across all types of contracts; e.g. permanent, seasonal, day relief, ad hoc, winter. To support the Promotion process, ensuring all applications are recorded and processed, online assessments are issued where required and interviews are arranged. To support the promotion interviews where required. To ensure all candidate information is logged for onward communication with L&D, RMs and the team. To administer the leaver process, including exit interviews. To assist the Sites Network to fill ad hoc temporary positions when they become available by required timeframes, liaising with RMs as necessary. To troubleshoot any administrative or clerical problems that occur in the day to day work, seeking guidance from HR Manager and HR Advisory team to ensure that the HR admin process delivers the required service. As directed by the HR Manager and Senior HR Advisor, assemble any routine and ad hoc reporting information in the required formats to standards of accuracy and timeliness and carry out any standard analysis of variations/exceptions/trends. Responsible for overseeing and reconciling the L&D training spreadsheet to ensure that budgets are adhered to and any discrepancies/queries/overspend are highlighted and resolved. To build strong relationships across the Sites Network; HR colleagues, RMs and Site staff. Arranging and attending meetings as required to ensure current processes are fit for purpose and any administrative issues are resolved quickly and processes documented and updated as necessary. To ensure the HRM system is kept up-to-date and that accurate electronic personnel files are maintained for the network and information is relevant and in line with data protection legislation. To assist the Senior HR Advisor with planning and implementing HRM knowledge sharing and competency across other areas of the HR team. Provide support, guidance and training where necessary to other members of staff on the HRM system, when required, to mitigate errors and issues. To liaise with the Club’s Occupational Health providers and employees as required, assisting with referrals and processing of reports to provide the information to HR Advisors and managers. To manage OH records accordingly, including the reconciling of the monthly invoice and resolving any discrepancies where necessary. To regularly review HR administration processes with the Senior HR Advisor to ensure the department is working at the optimum efficiency and effectiveness at all times and discuss possible recommendations for improvements. Essential Skills & Experience Required A minimum CIPD Level 3 qualification Able to demonstrate experience of operating within a senior HR administration role, with direct line manager responsibility GCSE (or equivalent) qualification in numeracy and literacy Experience of using an HRM system - SAP would be an advantage Able to demonstrate experience of working with a variety of IT systems and databases - GSuites would be an advantage Able to demonstrate strong HR administration skills obtained in a professional environment with staffing levels of over 500 across different disciplines Able to demonstrate experience of effective relationship management of colleagues with experience of team management required Able to adapt and respond quickly to queries and provide support and solutions where required - escalating to HR Advisors and HR Manager as appropriate Able to demonstrate experience of working with a team to provide advice and guidance on a range of generalist issues Excellent knowledge of the HR function and familiarity with its overall services Strong attention to detail Ability to work using own initiative - excellent personal organisational skills Ability to work unsupervised and multi-task, delegate and distribute work as necessary, making decisions where required Ability to prioritise and remain calm, generating high quality work whilst under pressure to deliver against tight timescales Excellent written, verbal and interpersonal skills including tact and discretion Able to understand impact of own role to wider departmental and Club plans Strong customer service ethos Effective team worker with the ability to adopt a collaborative approach Courage to challenge Achievement orientated with a drive to deliver