Senior Monitoring & Backup Engineer
As a Senior Monitoring and Back Engineer you will join an exciting, fast-paced area of our Managed Service, striving to deliver all-round service excellence to our customers with a proactive mindset. You will play a key role in areas such as continual improvement of monitoring systems, proactively eliminating any security weaknesses for our customers and delivering core NOC based processes/activities.
Job Role Responsibilities
* Provide 3rd line technical proactive support and undertake project work for all customers
* Analyze events, perform troubleshooting and incident response on the related systems, communicate with the relevant teams or third parties responsible for managing the systems for quick alert resolution.
* Work with the wider Service teams to ensure that proactive monitoring and alerting is optimized for existing customers as well as any new customers from the offset.
* Work closely with customers to ensure that a high level of communication and engagement is maintained
* Ensure that solutions are installed to appropriate standards and industry best practice.
* Aid the team for technical design, implementation and support of customer incidents and projects.
* Ensure customer incidents are resolved as quickly as possible (on and off-site) with detailed root cause analysis carried out on our ITSM tool
* Undertake customer audits and create appropriate documentation
* Create and maintain suitable customer infrastructure / service documentation
* Be responsible for the change control processes and the upkeep of digital records, strategically and on an individual customer basis
* Keep appraised of new and emerging technologies and the appropriate training requirements for development
* Suggest and execute improvements for the on-going development of Bechtle’s service delivery
* Ensure daily monitoring and resolution of issues relating to customer backups, DR solutions and IAAS platforms.
* Assist with customer trials and potentially ad-hoc Pre-Sales discussions for new sales opportunities.
* Be a key escalation contact for Bechtle delivered products and services
Job Requirements
* Strong administration skills.
* Methodical thinking.
* Self-motivated and ambitious with a positive attitude.
* Excellent communication and organizational skills.
* Team oriented mindset.
* Ability to work within a fast-paced environment where work and fun are the key ingredients.
* Ability to build strong rapport with delivery partners.
* Ability to work as part of a team and display teamwork.
What we offer
* Hybrid Working (3 days in/2 days out)
* Competitive salary
* Location – Northampton, Brackmills Industrial Estate
* Culture – Social events, Supportive, Fun, Hard working
* Perks – Incentives (holidays, vouchers, lunches, spot prizes)
* Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
* Subsidised health care/medical benefits
* Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent
* Progression Plan – training & mentor programme.
* Minimum 5 years’ experience in a role supporting, monitoring, and improving customers estates using monitoring solutions. .
* Experience speaking with both senior management internally and externally on critical/ high priority issues as well as management / communication of incidents via an ITSM tool
* Industry recognized accreditations such as Microsoft Azure & 365, CCNA, and Veeam VMCE are highly desirable.
* Strong knowledge of monitoring tools & alerting systems
* Strong knowledge of Veeam Backup & Replication and Veeam for Microsoft 365.
* Experience monitoring and configuring RMM tools, Backup monitoring tools, SIEM tools, Antivirus solutions.
* Experience with Backup Radar greatly desired.
* Experience with Datto RMM greatly desired.
* Experience with Barracuda greatly desired.
Reports to:
Head of Service Desk
Jenny Careless | Human Resources | jenny.careless@bechtle.com | +44 (0) 1249 467935