Job summary We have 3 full time posts available. The Non Emergency Patient Transport Service (NEPTS) is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales. Main duties of the job The successful candidates will be responsible for advance and on the day scheduling for all non emergency patient journeys within a specific geographical area with a high number of patient journeys per area per day, therefore good organisational skills are essential. The post holder will need to work to specific deadlines, allocate additional or late transport requests quickly and efficiently, whilst demonstrating effective utilisation of available resources. The role includes updating the scheduled work to include processing on the day amendments and reallocation of patients when required. The successful candidates will ideally have a good geographical knowledge of the South Wales area.The post will give you the opportunity to work within an extremely busy and challenging, focussed, supportive team led environment, where issues and challenges need to be dealt with in a calm and efficient manner, co-ordinating and problem solving on a daily basis makes the post both demanding and interesting. Applicants will be expected to have a good educational standard, and possess good typing and I.T. skills, and ideally be able to demonstrate experience of working in a busy and demanding environment must have a can do attitude. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About us RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups. Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. Date posted 08 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,433 to £26,060 a year per annum Contract Permanent Working pattern Full-time Reference number 020-AC139-1124 Job locations Vantage Point House Ty Coch Industrial Estate, Ty Coch Way Cwmbran NP44 7HF Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications Essential Specific academic qualifications are required, 5 GCSE grade C or above to include English language and maths, or equivalent, on appointment. Desirable PC software user qualification such as the European Computer Driving Licence Experience in the use of a recognised booking and patient planning systems Knowledge Essential General understanding of organisation structure, strategic objectives, policies and procedures Competent Keyboard Skills Map reading skills and good knowledge of geography Desirable Knowledge of NATO radio procedure and phonetic alphabet Awareness of Trust policies. General understanding of medical terminology Experience Desirable Previous experience in a similar job role where decisions are based upon an ever changing set of circumstances Evidence of remaining calm under pressure General Desirable Ability to speak Welsh Flexible approach to meet the needs of the service Abilities and Skills Essential Ability to work alone on own initiative with minimum supervision or as a member of a team Ability to use good judgement when dealing with emergency situations Logical thinker able to identify priorities and undertake numerous tasks simultaneously To exhibit keyboard skills (speed 20wpm) with an excellent telephone manner through an organised approach. Ability to demonstrate excellent communication skills in the effective and efficient deployment of resources throughout the region Commitment to carer development through post proficiency training, personal development plans, portfolio of evidence and personal development reviews Person Specification Qualifications Essential Specific academic qualifications are required, 5 GCSE grade C or above to include English language and maths, or equivalent, on appointment. Desirable PC software user qualification such as the European Computer Driving Licence Experience in the use of a recognised booking and patient planning systems Knowledge Essential General understanding of organisation structure, strategic objectives, policies and procedures Competent Keyboard Skills Map reading skills and good knowledge of geography Desirable Knowledge of NATO radio procedure and phonetic alphabet Awareness of Trust policies. General understanding of medical terminology Experience Desirable Previous experience in a similar job role where decisions are based upon an ever changing set of circumstances Evidence of remaining calm under pressure General Desirable Ability to speak Welsh Flexible approach to meet the needs of the service Abilities and Skills Essential Ability to work alone on own initiative with minimum supervision or as a member of a team Ability to use good judgement when dealing with emergency situations Logical thinker able to identify priorities and undertake numerous tasks simultaneously To exhibit keyboard skills (speed 20wpm) with an excellent telephone manner through an organised approach. Ability to demonstrate excellent communication skills in the effective and efficient deployment of resources throughout the region Commitment to carer development through post proficiency training, personal development plans, portfolio of evidence and personal development reviews Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Welsh Ambulance NHS Trust Address Vantage Point House Ty Coch Industrial Estate, Ty Coch Way Cwmbran NP44 7HF Employer's website https://www.ambulance.wales.nhs.uk/en/5 (Opens in a new tab)