The People & Culture Help Desk sits at the heart of the People Services Team here at East Kent. Providing first line support and excellent customer service to Trust colleagues, candidates and external customers. The Help Desk is contactable via phone or our incident reporting system and receives queries relating to workforce systems, recruitment, employee relations, payroll, e-Learning, wellbeing, staff benefits and much more. Working closely as a team to achieve targets and meet KPIs, supporting the resolution of a variety of questionsorescalatingmorecomplexqueries to second line teams. This role is a great introduction to the NHS and People & Culture
The Help Desk is committed to supporting positive culture and wellbeing and areabletosignpostandofferadviceor assistance for many aspects or your physical, mental health and wellbeing needs.
The People & Culture Help Desk provides the Trust with a single point of contact for all People related queries. The team provide access to and maintain the Employee Staff Record (ESR), Rostering and Expenses systems, assist candidates with pre-employment checks, signpost to policies and toolkits, update e-learning, respond to reference requests, support with the administration of honorary contracts and clinical attachments and support with pay amendments. We have a wealth of knowledgetoprovidefirstlinesupporttocolleagues,prospectiveemployeesandothercustomers; as well as demonstrating first classcustomer service,ensuring queries are answered quicklyor escalatedto specialistteams;wemake a difference to our people.
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Strong written andverbal communication, digital literacy, to be goal oriented, have an eye for detail, self-motivated andenjoymentforworkinginafast-pacedteamareskillsrequiredforthisrole.Thepostholdermustalsobe able to work effectively under pressure to meet deadlines and also be resilient to deal with all queries confidently. So therefore, being able to prioritise your workload is important as day to day tasks can vary. Trainingonhow to useoursystemswillbeprovidedaspartofyourfirst6weekswithintheteam and there will be an expectation to participate in continuous service improvement and develop your own learning.
This advert closes on Sunday 10 Nov 2024