Job Description
* Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.
* Maintain high standards of customer service at the Reception desk so that customers’ expectations are consistently exceeded.
* Motivate and develop the Reception team to ensure smooth functioning of the department and promote teamwork.
* Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
* Ensure quality and appropriateness of customer service provided.
* Maintain Front Office log book and shift reports.
* Respond to inquiries and resolve problems in an effective manner.
* Ensure all guests receive a swift, smooth, professional, and friendly check-in and check-out.
* Ensure quality in all aspects of the job.
Qualifications
* Previous experience in a front desk, receptionist, or customer service role is advantageous.
* Excellent communication and interpersonal skills, with the ability to interact professionally with a diverse range of individuals.
* Strong organizational and multitasking abilities, with attention to detail.
* Proficiency in Microsoft Office suite (Word, Excel, Outlook) and basic computer skills.
* Ability to maintain confidentiality and handle sensitive information with discretion.
* Customer-focused mindset with a commitment to delivering exceptional service.
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