Role: Helpdesk Operative Salary: TBC at interview Contract Type: Full time Shift Pattern's: 4 on 4 off shift pattern 18.00pm to 06.00am Location: Kidderminsters, DY10 1JL/ Remote Phosters (FM) Ltd are fast-paced dynamic facilities maintenance company who operates nationwide, providing nearly 30,000 service visits to properties and sites across the United Kingdom. We provide a comprehensive facilities maintenance service to meet the diverse needs of our clients, through our dedicated team of professionals. We are a company who values professionalism and fosters a culture of opportunity for growth and development. The people we employ define who we are, and we recognise that no individual is the same that’s why we are keen to continue to invest and upskill our workforce. What you'll be doing: Answering helpdesk calls within a maximum of 3 rings Raising jobs recieved via email, phone call or client system schedule works for engineers with your area Ensure Tabs our in house system is up to date at all times including latest information. Chase subcontractors for ETA's and updates Raise purchase orders upon request Work with Managers & Clients within your area Follow escalation process ensuring jobs are completed with SLA Your benefits at Phosters Ltd: Fully supported training for the role Contributory pension scheme 20-day holiday allowance plus bank holidays Access to bespoke savings platform Acess to company-wide wellbeing support Essential: A basic level of computer skill would be essential. Just an understanding & proficiency with basic windows programs & emails. Experience in a similar role would be an advantage but not essential This is a night shift remote role from home but training would be in the day in the office in Kidderminster. At Phosters Ltd, we're proud of our vibrant, inclusive and collaborative workplace environment, where we believe happy & fulfilled people make intelligent decisions that make brilliant businesses. If this is something that interests you, please apply within