Join Our Team as a Contact Team Member!
We have an opportunity for you to join our exciting alliance with Clancy, Kier, and Anglian Water. As a Contact Team Member, you will play a key part in our drive to bring environmental and social prosperity to the region we serve through our commitment.
The Role:
Your role is at the core of our mission's success within the IMDS OMC. You'll be on the frontline, supporting our customers by booking appointments and addressing any concerns that may arise. Your commitment to delivering exceptional service to our customers is pivotal. Additionally, you'll assist in driving social media campaigns that can generate more appointments for our customers.
Key Responsibilities:
* Serve as a primary point of contact for our customers, scheduling metering appointments, and gaining valuable insights into their concerns.
* Maintain up-to-date systems and databases, providing valuable analysis to various stakeholders to aid in performance management reviews, ensuring we meet our service level agreements (SLAs).
* Assist in the scheduling and planning of work activities, helping us efficiently serve our customers.
Minimum Requirements:
Exceptional customer service skills, especially over the phone, and proficiency in IT is a must. Ideally, you have expertise in SAP and Genesys, which are the primary methods for booking and customer interactions.
Outstanding communication skills, both written and verbal, to effectively support our customers along with familiarity with other customer communication channels, such as social media, self-service, and email, is a plus.
If this sounds like you, don't delay and apply today!
About Our Company:
Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses.
We are one of the biggest family-owned construction businesses in the UK and we care about our people, our clients, and the environment.
What to Expect Next:
You apply, and we respond within two weeks. If you don’t receive feedback within that timescale, please don’t hesitate to chase us - one of our values is to do what we say we will do!
In addition to helping you reach your career goals, we offer a competitive salary, pension, healthcare, and holiday allowance starting at 24-26 days per annum. We also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers, a cycle to work scheme, and an Employee Assistance Programme.
Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please let us know, and we will be happy to accommodate.
We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.
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