Job Summary
East Lancashire Hospice is embarking on a period of significant growth and to achieve our ambition we need an IT infrastructure that is robust, fit for purpose and future proof. The Head of IT is a new post created to help us develop our IT infrastructure and support the hospice team to be their best and deliver an outstanding service. You won't be alone, as you will work closely with our external IT support partners to develop and implement key infrastructure projects along with daily BAU activities.
The Head of IT will oversee the delivery of Information Technology (IT) services throughout the Hospice. This newly established role demands a blend of operational and strategic expertise, along with hands-on technical skills. The successful candidate will spearhead service and business enhancements through IT initiatives. They will collaborate with clinical and non-clinical managers to identify opportunities for leveraging IT to drive innovation, enhance service provision, improve clinical outcomes, and boost business efficiency.
You should have a minimum of three years of experience in an IT management role, along with Microsoft qualifications at the MCSE level or equivalent MCP experience. Additionally, you should have worked in an IT environment. We are looking for someone who is willing to actively engage and provide a variety of support to the team here at ELH.
Main duties of the job
The Head of IT will oversee the delivery of Information Technology (IT) services throughout the Hospice. This newly established role demands a blend of operational and strategic expertise, along with hands-on technical skills. The successful candidate will spearhead service and business enhancements through IT initiatives. They will collaborate with clinical and non-clinical managers to identify opportunities for leveraging IT to drive innovation, enhance service provision, improve clinical outcomes, and boost business efficiency.
Job Description
Job responsibilities
1. Act as the primary IT representative for the Hospice, collaborating with the Managed Service Provider and reporting directly to the CEO.
2. Provide first through to third-line technical support in relation to desktop and software issues, ensuring end-users receive a prompt and responsive service whilst making sure all stakeholders are kept fully up to date.
3. Required to setup and configure desktop devices, laptops, tablets and smartphones.
4. Maintain a good working knowledge of current infrastructure and future digital trends.
5. Develop and implement the IT Strategy and budget, ensuring alignment with the Hospice's business needs.
6. Partner with clinical and non-clinical managers to identify and leverage IT opportunities for innovation, improved service delivery, enhanced clinical outcomes, and increased business efficiency.
7. Lead and manage the procurement and implementation of new IT systems, as well as oversee specific IT-related areas.
8. Drive innovation and service improvements within the Hospice settings through the effective use of IT.
9. Prioritise, diagnose and resolve software and hardware incidents, escalating where necessary to managed IT service provider (MSP).
10. Manage the day-to-day operational IT services of the Hospice with support from the managed service provider where necessary to ensure the networks and systems meet the needs of the end users.
11. Support new starters with equipment, use of the systems and basic IT setup.
12. Identify training needs issues in the system via monthly reports. Deliver training/upskilling as needed.
Person Specification
Qualifications Essential
* Degree in Computer/IT-related discipline.
* Microsoft Certifications (MCSE) or MCP in relevant subject.
* AZ-900 Azure Fundamentals.
* ITIL 4 Certified.
* A minimum of 3 years experience in an IT Management role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: East Lancashire Hospice
Address: Park Lee Road, Blackburn, BB2 3NY
Employer's website: https://eastlancshospice.org.uk
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