Customer Account Manager
Working for one of the UK’s leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector. Head Office is based in Stratford upon Avon.
Benefits
* Full time role 37.5 hours a week
* Remote working 2-3 days a week
* Christmas/NY Closure
* Holiday 28 days increasing 1 day per year up to 33 days
* Profit related bonus
* Work place pension
* Employee Assistance Scheme
Job Purpose
As a Customer Account Manager, you are responsible for the daily management of accounts referred to us from our Clients. Working with Customers who are primarily in arrears you will help by ensuring their account is resolved by agreeing and negotiating repayments that are affordable and sustainable to the Customer. This will also include options of a direct debit, the booking of a pre-payment meter or a arranging a meter ‘change of mode’ on certain account types. In performing this role there may also be a need to complete varied activity in relation to occupancy updates, metering issues, dispute registration and highlighting household vulnerability. The management of these accounts is performed by way of telephony or written communication, and will take place ahead of, or after, a Field Representative performs a site visit. The aim is to ensure the relevant account is resolved in a timely and efficient manner, with the best possible outcome achieved for all concerned. This m...