Key Responsibilitiesa) Provides feedback about how reception and administrative procedures work in practice in the UTC to help with identifying improvements.b) Books patients that attend the UTC onto the computer system and makes appointments for follow up clinics. Assists with photocopying and posting of letters as required to various agencies.c) Assists new staff recruited to the reception team by demonstrating own duties and explaining procedures and standards.d) Participates in the performance development review process, and attends training courses that are mandatory and for personal development.e) Has a responsibility in ensuring the privacy, dignity and confidentiality of patients, relatives and colleagues is respected at all times or responsibility for the maintenance of equipment, buildings or other physical assets. Main Tasks a) Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.b) Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.c) Undertakes admin tasks that are assigned.d) Attends team meetings within the servicee) Formats letters, reports where necessaryf) Carries out photocopying.g) Ensures incoming or outgoing post is processed promptly. Further information is available in the attached job description and person specification.