Purpose of the Role The role of the Security Duty Manager is to be responsible for the daily delivery of the security in the centre in line with our objectives of delivering a first-class customer experience at the centre. As part of a team of duty managers with responsibility for the delivery of exceptional customer service standards you will have direct line management responsibility for the Security Team. You will be a result driven manager with the ability to adapt to a fast-paced changing environment. You will proactively champion centre initiatives through clear communication, coaching and engagement with all teams. Along with enhanced customer relationship skills, you will possess the ability to act decisively with an uncompromising eye for detail; to ensure the centre is immaculately presented, safe and secure throughout trading times. The role will suit candidates who enjoy managing “from the floor” and not from a desk. You will support the Security Manager in the operational management and delivery of all security management within the shopping centre. This will include compliance, statutory, contractual and company regulations and processes. Key Responsibilities To coordinate and manage the Security Mall team, including training and recruitment. Line manager to the 3 team leaders, providing guidance, support and specialist expertise to the team. Drive change, new ideas and challenge current operating procedures implementing best practice across the structure. Ensure the teams are tasked efficiently and effectively maximising resource at peak times matching rotas to operational demands. Effectively manage budgets and staff rota’s continually reviewing all factors affecting the operation including agency staff, staff payroll. Ensure compliance re staff training. Compliance with health and safety procedures. Co-ordinate both training and live evacuations. Deputise for the Control room Duty Manager during absence or sickness To oversee the training of new staff, maintain training records lead induction process. Provide a high focus on Customer Service ensuring that the team courteously communicate with all visitors, retailers and client at all times Assess and interpret data to identify threat, harm and risk to the centre. Build excellent relationships with tenants and centre staff. Have responsibility for HR investigations / disciplinary proceedings in line with HR policies. Manage the traffic control for the centre. Ensure all accident and incidents are reported and recorded correctly. Skills, Knowledge and Experience Demonstrate excellence in oral and written communication. Standards driven; with strong attention to detail. Experience of engaging and influencing both management and delivery teams. Ability to work well with others and continue to deliver results under pressure. Excellent interpersonal skills and an ability to establish credibility quickly. Utmost discretion when dealing with sensitive or confidential information. Strong organisational and task management skills. Solve problems and provide innovative solutions. Be someone who takes initiative and drives for results. Confident decision maker, possessing strong leadership skills and people management experience. Experience in a similar fast-paced customer facing environment. Qualifications and experience: Essential: Experience of managing a team, across a variety of disciplines. Experience in a similar fast-paced customer facing environment. Experienced and competent in H&S arrangements. SIA licence (s) Desirable: Previous experience working for a company in the facilities, retail, and hospitality sector recognised as an employer of choice or striving to obtain employer of choice status. Knowledge of facilities management operations. NEBOSH Certificate. IOSH qualified. ILM NVQ level 3 or equivalent. Working Hours - Full time 40 Hours over 7 days Salary - £36,106.00 Please see our Benefits Booklet for more information.