Field Engineer
We are seeking a skilled Field Engineer to join our team. As a Field Engineer, you will be responsible for ensuring our product suite is fully integrated into our customers' assets.
Main Responsibilities:
* Timely visits to customer sites to undertake the installation, servicing and continued support of our product suite.
* Completing survey visits and identifying suitable solutions.
* Completing QA (quality assurance) visits on Microlise products and peripherals in customer assets.
* Inventory management.
* Responsible for the upkeep and safety of your vehicle and all provided tools/equipment.
* Liaise with customers at all levels.
* Provide support to your peers and contractor resource where required.
* Ensure administration is concise, accurate and professional.
* Adhere to all internal process and procedures.
* Report on statistical information when required.
Requirements:
* Auto electrics and/or telematics experience.
* Full UK Driving Licence.
* Experience of working to Service Level Agreements and Operational Schedules.
* Understanding of vehicle wiring diagrams and ability to interpret these.
* Evidence of strong customer service skills with a professional approach.
* Good interpersonal and communication skills, with the ability to adjust style to relevant audiences.
* Be able to work autonomously, solve problems independently and adhere to agreed processes.
* Take pride in what you do ensuring quality and accuracy.
* Valid Passport for travel.
Working Pattern:
Our Field Engineers work shifts on a rota basis, including weekends, to suit the requirements of our customers.
Benefits:
* Company vehicle, shift allowance, laptop, mobile phone and tools provided.
* Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more.
* 33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of services.
* Life Assurance, 4 times your annual salary.
* Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway.
* Invested in employee health and well-being with over 20 mental health first aiders in the business.
* Employee Assistance Programmes.
* Great staff extras: Easter eggs, yearly BBQ, Christmas gifts, annual staff awards and many more incentives.
* Great Place to WorkTM certified – We have been recognised by the global authority on workplace culture, so come be a part of our success.
* Best Workplace in the UKTM for Development, Technology, Wellbeing and Women.