Company Description
Why work for Accor?
Job Description
Main responsibilities:
1. Daily reservations checks from all platforms (Accor, Booking.com, Expedia, FITs, etc.)
2. Daily reservations checks – Ensure all back-ups, comments, payments are set accordingly
3. Daily ckeck of OTAs commissions
4. Weekly submission of commissions on Fastcom
5. Update of various trackers on a daily basis (such sus No show, Cxl, etc)
6. Manage reservations and booking enquiries via telephone, email and face to face
7. To be an expert on the business bedrooms and events in order to deal with initial enquiries in a confident manner
8. Arrange and deliver hotel show around in a professional and knowledgeable manner
9. To support with group bookings through the whole process and liaise with other departments where required
10. To be the first point of call for all client enquiries regarding accommodation and meeting and events
11. To provide outstanding administrative skills to coordinate events, which will include corporate bookings, private functions and weddings
12. Arrange and conduct hotel show around to promote the sale of accommodation and/or meeting space
13. Build rapport with our key clients in order to ascertain their requirements and identify further opportunities for future business
14. Provide detailed function plans to hotel operations teams to ensure the clients requirements are always supported and catered for
15. Maintain the accuracy of the in-house reservations system
16. Reply to all booking enquires that are received via telephone, email, venue directly or via RFP. Replies need to be within a strict deadline to secure bookings
Additional Information
Benefits
17. You can work with multinational colleagues
18. Be part of a global community of hospitality industry
19. Opportunity to develop your career
20. Special staff rate at our hotels
21. Free Gym
22. Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
23. Discounted hotel rates all over the world in Accor Hotels
24. Great work environment and colleagues
25. Personal development programs
26. Complimentary meals on duty and uniforms
27. Pension scheme
28. 28 days holidays including bank holidays (increasing yearly)
29. Free parking
30. Apprenticeship scheme
31. Continuously learn and develop yourself with our Accor Academy
32. Support your wellbeing in your professional and personal lives
33. Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
34. Participate actively in initiatives to build a more inclusive and sustainable world
35. And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.