Customer Support Advisor (inbound)
Are you ready for a new role where you can make a real impact whilst working in a vibrant, friendly environment with lots of opportunities for growth?
Our client is recruiting for a Customer Support Advisor to join their team in Brighton (with a hybrid working pattern, you’ll work from the office once a week).
You’ll be handling inbound calls and providing an excellent customer service, you’ll play an integral role within a growing team!
What You’ll Be Doing:
* Engage with customers via phone, web chat, and email to assist with queries.
* Deliver personable, professional support, ensuring customers feel heard and valued.
* Maintain accurate records and process renewals, adjustments, and cancellations.
* Identify ways to enhance our customer journey and propose innovative solutions.
* Collaborate on team tasks and provide coverage when needed.
We’re looking for:
* Experience gained within a fast-paced customer service role within a contact center environment
* Strong communication skills – Both verbal and written
* A proactive mindset and the ability to adapt quickly to change.
Fantastic benefits package is on offer for this role including a competitive salary, 30 days annual leave (plus bank holidays), private healthcare for your family, annual personal training allowance, stock options and pension scheme.
If this job isn't quite right for you, but you are looking for a new position, please register with us (https://www.careers-page.com/conduco-resourcing/apply) and we will let you know of any suitable opportunities that become available.
Conduco Resourcing is committed to supporting diversity and inclusion in the workplace and will do everything we can to ensure that our candidates are presented with equal opportunities. If you have any questions regarding reasonable adjustments, please get in touch.