PURPOSE OF ROLE
We are working with a respected insurance company to find a Senior Commercial Claims Handler. The role involves managing complex insurance claims, ensuring fair and timely resolutions, delivering excellent client service, and maintaining regulatory compliance.
EXPERIENCE
* 5+ years in commercial claims handling, preferably within an insurance broker environment.
* Strong understanding of commercial insurance products and terminology.
* Proven experience managing complex claims and advocating for clients.
* Familiarity with regulatory compliance and industry standards.
SKILLS
* Excellent communication, negotiation, and interpersonal skills.
* Analytical and problem-solving abilities with attention to detail.
* Proficiency in insurance software (e.g., Acturis) and Microsoft Office.
* Ability to mentor junior team members and foster collaboration.
* Client-focused approach with a commitment to high-quality service.
DAY TO DAY
* Manage a varied portfolio of claims across different insurance lines.
* Act as the primary client contact, advocating for fair claim resolutions.
* Negotiate settlements with insurers and third parties.
* Maintain accurate documentation and ensure regulatory compliance.
* Provide empathetic customer service and address client inquiries.
* Implement proactive risk management measures to prevent future claims.
* Stay updated on industry trends and mentor junior claims handlers.
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