Sedgwick Motherwell, Scotland, United Kingdom
Home Property Claims Handler
1 week ago Be among the first 25 applicants
Location: Hybrid - 50% home 50% office – Maxim Business Park, (Full time office based during 5-week training)
Employment Type: Permanent, Full-time
Salary: £24,200 – £27,300 (guaranteed increase to £25,400 - £28,500 effective 1st April 2025); depending on hours, skills and experience.
About the company
Sedgwick Resource Solutions are recruiting a Home Property Claims Handler on behalf of one of our clients, one of the UK’s leading insurers. Our client specialises in car and home insurance among other services.
This is an opportunity for the right candidate to work with a company that offers flexible working, excellent benefits, and career progression. You will become part of a supportive team that upholds strong core values and thrive in a fast-paced environment with plenty of opportunities for professional growth and development.
Your new role:
This is a phone driven role, so experience in a similar setting is essential. You’ll be managing incoming calls, supporting customers through the claims journey, collecting essential details, and evaluating claims according to company policies and guidelines. Your focus will be on delivering great customer service and the best possible results for customers.
We’re looking for candidates with experience in a home/property claims environment (you do not have to have experience in full claims handling), who through training and continued support and coaching are looking to further their career in this sector.
* Experience in relation to home/property insurance whether this be from sales, claims, administration or something else!
* Experience in handling high call volumes would be beneficial
* A passion for learning and growing – whether it’s diving into the world of home claims or building on your existing experience in this field
* A can-do attitude and strong passion for exceeding customer needs with a smile!
* Exceptional communication skills, both written and verbal, with a natural ability to listen and respond with empathy and understanding
* A flexible mindset and the ability to thrive in a fast-paced environment, ready to embrace change with enthusiasm.
* A solid grasp of IT skills, making it a breeze to navigate systems
Working Hours
35 hour working week, working 5 days per week, on shift patterns covering the hours of 9am – 9pm Monday to Friday, and 8am -8pm on weekends. The current rotation includes one late shift every other week and one weekend shift every third weekend – giving you work life balance!
The Benefits
* Bonus opportunity - actual amount depends on your performance and the company
* Pension scheme - Company will contribute up to 14%, depending on what you put in.
* 25 days holiday plus bank holidays, buy or sell up to 5 days
* Up to 40% discount on company products, and other retailer discounts
* Up to £1,200 of free company shares per year through matching share plans and share in the success of the company with a save as you earn scheme
* Supportive policies including parental and carer’s leave
* Flexible benefits to suit you, including sustainability options such as cycle to work
* 3 paid volunteering days to help others
* Wellbeing support and tools
Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.
We are committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.
Where roles are advertised as remote working successful candidates will be required to work in the UK only.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Finance and Sales
* Insurance
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