SMT GB Edinburgh, Scotland, United Kingdom
About the Role:
We are looking for a Field Service Engineer - Road Machinery. This role will be part of a team of engineers covering the central belt of Scotland.
The focus of this role is to ensure we deliver a first-class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing:
* Service and repair Dynapac Machinery, Volvo construction equipment, or miscellaneous equipment.
* Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
* Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
* Work in line with quotations and time guides, highlighting to management where additional work may be required.
* Ensure software updates are installed as new versions are released.
* Complete tablet inputs, electronic reports, and timesheets in ‘real time' providing comprehensive details of the work undertaken.
* Order parts for your work as necessary and return parts in a clean condition at the time of job completion.
* Able to work overtime as and when required and to honour reasonable call-out requests.
* Attend any relevant product or systems training courses.
Requirements:
Knowledge, Skills, and Experience:
In order to set you up for success, we look for the following skills and experience:
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics.
* Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics, and EATS.
* Ability to communicate efficiently with colleagues, management, and customers.
* Work with a cost-conscious mindset to ensure maximum profitability.
* Ability to problem-solve and high level of diagnostic skills.
* Confident using computer systems and Outlook.
* High levels of attention to detail.
* Conscientious in all aspects of the job.
* Highly responsible, reliable, honest, and trustworthy.
* Ability to understand technical literature/systems.
Desirable:
* Experience of Welding and Fabrication.
Benefits:
What We Offer You:
In addition to a competitive salary, you will have access to the following benefits:
* 5% Employer Pension contribution.
* 25 days annual leave + Bank Holidays.
* Cycle to Work Scheme.
* Life Assurance 4 x annual salary.
* Yulife - Wellbeing App offering discounts and vouchers.
* Financial/Physical/Mental Health Counselling and Coaching sessions.
* Free Will writing service.
* EAP, which includes 24/7 Doctor access.
* Healthshield - Cashplan for all employees.
* Family Friendly policies.
* Company events.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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