Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment. The post holder will provide business and administrative support within Children’s Social Care. At each level the post holder will be expected to undertake any other duties and responsibilities commensurate with the grade which will assist the Directorate in meeting its objectives or contribute to the post holder's personal development. Applications are invited from highly motivated, enthusiastic, and hardworking individuals, who have a proven ability to work to tight deadlines, demonstrate problem solving skills and be flexible in approach to tasks and business needs. If you would like further information or to discuss this role please contact Senior Business Support Officer Christine Buckley - christine.buckleycheshirewestandchester.gov.uk or call 01244 973126 Provide general administrative support including photocopying, filling, scanning, minute taking, developing and utilising standard letters and pre-formatted documents, PowerPoint presentations and reception duties to ensure the efficient and effective delivery of supports to ensure service needs are met and business levels maintained. Ultimately, undertake activities connected with supporting the work of the service ensuring that activities are properly operated to achieve optimum efficiency and effectiveness Manage and respond to all enquiries to ensure prompt accurate communication standards are met and maintained. That up to date, accurate and relevant information is provided so that enquirers can be informed in their decision making Input and update service and customer data bases ensuring that the accuracy and integrity of the information is maintained. Retrieve and extract data in the form of summary reports, excel spreadsheets or word documents so that managers and external organisations and agencies can be assisted in their decision making to enable them to control budgets Respond to feedback about performance in a positive and sympathetic manner identifying potential areas for improvement to systems, functions and activities and referring to an appropriate supervisor or manager ensuring quality standards and service needs are met and business levels maintained Organise and assist in service and business process reviews and projects to ensure managers are supported in their planning to implement, streamlined, cost effective services Undertake activities connected with supporting the work of the team ensuring they are properly operated to achieve optimum efficiency and effectiveness Assist the service in delivering business processes, reviews and projects to ensure managers are supported in their planning to implement, streamlined, cost effective services To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information. Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12.60 per hour for all contracted hours. For any technical enquiries please email Sourcingteamecwip.co.uk and quote job reference number in all correspondence.