OFFICE AND SERVICES MANAGER FOR THE SOUTH EAST CLUSTER
Ethical Property Company London United Kingdom Human Resources
Job Title: Office and Services Manager (South East Cluster).
Salary: £35,000 - £37,000 salary dependent on skills and experience (inclusive of London Weighting Allowance of £3,072 a year)
Contract: Full-time, permanent contract
Working hours: Full time - 37.50 hours a week, working five days a week Monday to Friday, between 9am and 6pm, depending on the needs of the business.
Location: South East cluster, London;
·Based at The Green House, 244 – 254 Cambridge Heath Road, London, E2 9DA and also covering;
·Durham Road Resource Centre, 86 Durham Road, London, N7 7DT
The Office and Services Manager plays an important and responsible role within the South East property management team for our three centres ensuring they are well managed, efficient and attractive places to work. The role reports to the Centre Manager and is based at our flagship building The Green House but will also require the post holder to work closely with staff at two other London centres.
Position
Your duties will include:
Co-ordination and Administration
1. Acting as the first point of contact for tenants’ queries, helping to establish and maintain excellent communication with tenant organisations.
2. Co-ordinate enquiries to the South-east email inbox, flag emails for the relevant team member and respond to urgent enquiries.
3. Manage the South-east Outlook diary.
4. Ensure that the Code of Practice 2 (COPs) for each centre in the region is kept up to date.
5. Ensure contact information is kept up to date for each organisation in the cluster.
6. Oversee the administration of our room booking facilities in the cluster.
7. Look after the signage in the three buildings in the cluster.
8. Assist with finance procedures, including managing petty cash and approving invoices.
9. Assist the Centre Manager with office pre-move for organisations.
Tenant Liaison and Synergy
1. Coordinate the administration for the tenant Centre Management Group meetings.
2. Work with tenants and the Centre Manager to facilitate effective synergy programs.
Staff Management
1. Responsible for the line management of the cleaners in the South East cluster.
2. Keep cleaners schedules up to date according to business needs.
3. Responsible for managing cleaning contracts with third parties.
4. Monitor and assist the development of social and environmental performance of the centres.
Purchasing and Ethical Procurement of ‘Soft’ Services
1. Responsibility for the procurement of ‘good value soft’ services and supplies for the cluster.
2. Working to develop an Ethical Procurement standard for the cluster.
Other responsibilities include;
1. Working to improve the services provided to tenants.
2. Covering for other members of the local team.
3. Attending company-wide events.
Requirements
This is a busy, demanding, and responsible role that requires an individual with both customer service and practical skills, with a positive attitude. You need to be a good communicator, proactive and organised and show initiative when faced with difficult situations. The person we are looking for will need:
1. Customer care skills with a commitment to provide a good service.
2. Good IT skills, particularly Microsoft Office software.
3. Previous experience in a similar post.
4. Organisational skills and the ability to prioritise work.
5. To be trustworthy, personable, and reliable.
6. The ability to act quickly and effectively using initiative.
7. To be a team-player and a good communicator.
8. Health and Safety awareness and knowledge.
9. Knowledge and interest in social and environmental issues.
Other information
This is a full-time, permanent role with a three-month probationary period. The gross salary is £35,000 to £37,000 a year (inclusive of London Weighting Allowance of £3,072 a year), dependent on skills and experience.
The role benefits include 25 days holiday entitlement pro-rata as well as statutory bank holidays. We offer a company contribution up to 7% to a pension dependent on scheme choice, a free company bicycle scheme, season ticket loans, and other benefits.
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