Head of Print & Distribution, University of Birmingham.
Role Summary:
1. First line contact for client enquiries.
2. Handling client queries, resolving issues relating to specifications.
3. Responsible for managing the Central Print inbox daily.
4. Producing accurate, bespoke estimates efficiently.
5. Responsible for maintaining margins in line with Central Print guidelines.
6. Liaising with suppliers where outsourcing is required.
7. Booking in of orders. Converting estimates to detailed, accurate job bags.
8. Providing Print Techs with detailed job bags (and relevant artwork files) to manufacture orders to client requirements.
9. Liaising with logistics to ensure client delivery requirements are met.
10. Assist where necessary within the department to ensure projects are completed on time and delivery requirements are met.
11. Develop skills relating to small format/wide format digital printing and finishing.
12. This role will provide both technical and practical estimating, account management, supplier liaison, print and distribution support within the team.
13. The post holder will work within a flexible professional team to maintain, develop and innovate the service with a strong adherence to service level agreements, quality standards and commercial awareness.
14. Day to day activities will involve overseeing aspects of jobs through from the initial enquiry to the delivered finished product with the support from both the Print Technicians and the Senior Print Technician.
15. The role will require technical expertise using various industry software applications and a practical involvement in the printing, finishing, installation and delivery of all materials.
16. The role will involve taking a hands-on and agile approach to the delivery of a pop-up shop and online shop to drive additional sales and services.
Estimating and Relationships:
1. Use the incumbent MIS (Printlogic) to prepare accurate and detailed estimations for basic jobs in a timely manner ensuring accurate commentary is recorded regarding non-compliance, production issues or cost variance.
2. Cross check all print specifications for accuracy against the customer brief and make sure that the most cost and time effective print production and distribution method is utilised ensuring quality is maintained throughout the process.
3. Liaise with external suppliers ensuring accuracy, quality standards; delivery schedules and value for money are achieved in all dealings with 3rd party suppliers.
4. Work closely with the Account Management Team to ensure a responsive and pro-active service is maintained where all the service level agreements are met.
5. Assist with the collation of statistics and management information as required.
Level of knowledge and previous experience required:
1. Proven practical experience in a similar role within the print/distribution industry.
2. Good working knowledge of Print MIS.
3. Working knowledge, but not limited to, the use of the Adobe Creative Suite & Microsoft Office Suite.
4. Basic understanding of DHL and Royal Mail postal procedures.
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Higher Education
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