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Pensions Customer Services Executive, Bromsgrove
Client:
NFP, an Aon company (Europe)
Location:
Bromsgrove, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
13.04.2025
Expiry Date:
28.05.2025
Job Description:
We are recruiting for a Pensions Customer Services Executive, to join our busy team in Bromsgrove. You will have responsibility for the administration of clients’ group pensions, working with Consultants and Senior Team Members to oversee implementations and remedial work.
Overview of duties:
1. Completing auto-enrolment assessments including Declaration of Compliance & Re-Declaration of Compliance
2. Producing & reconciling payroll deduction schedules within agreed Service Level turnaround timeframes
3. Liaising between pension provider, The Pensions Regulator and employer/employee and client advisers
4. Answering employer/employee queries via telephone or written
5. Maintaining records and complying with regular audits
6. Processing lost clients within the Standard Operating Procedure
7. Oversee outstanding work ensuring clients are aware and understand requirements/consequences
8. Supporting the day to day workloads of the team including inbox enquiries
9. Ensuring that client files are kept accurate and up to date
10. Ensuring that all client history (at both employer and employee level) is fully documented
11. Proactively identifying added value opportunities
12. Keeping up to date of developments and remain current within the industry, specifically changes in legislation, competitors and clients
13. Identifying and addressing errors within client processes, highlighting to management accordingly
14. Overseeing remedial work to ensure an accurate outcome in a timely manner for existing clients and audit projects
Person specification:
Knowledge, skills and abilities:
1. Well organised and detail oriented individual
2. Focused on continuous improvement and developing standards
3. Excellent interpersonal and business communication skills
4. One team company mindset with client always at the centre of the process
5. Willingness to support the wider business with client delivery
6. Leads by example with a can-do attitude.
Education and experience:
1. Previous experience in a Customer Services role
2. Knowledge and experience of Pensions Administration desirable
3. Experience with Excel, MS Teams and Outlook essential
Key information:
Hours: 35 hours Monday - Friday
Location: Bromsgrove
If this sounds like something you are interested in please apply, or contact Lucy Reed for further information.
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