Dispute Resolution Adjudicator
OA are recruiting for a Dispute Resolution Adjudicator to join our client’s highly successful and growing team.
This role is to adjudicate on disputes between members, landlords/agents, and tenants relating to their tenancy deposits.
Location: Borehamwood
Hours: Full-time, Monday to Friday, 9am - 5:30pm. Hybrid model: 2 office days, 3 remote days after training. Remote work and flexible hours may be considered post-training.
Salary: Up to £35,000 depending on experience
Dispute Resolution Adjudicator Benefits:
* 23 days holiday + UK bank holidays
* Life assurance
* Private health care for you and dependents
* Employee assistance programme, including GP line, cashback for treatments, advice line
* Season ticket loan
* Rental deposit loan
* Annual leave purchase scheme
Dispute Resolution Adjudicator Key Responsibilities:
* Review all evidence and make fair, unbiased decisions on tenancy deposit disputes in line with the law and tenancy agreements.
* Produce clear, written adjudications with reasoning and award amounts for landlords and tenants.
* Submit decisions within set timeframes for processing.
* Handle a designated share of disputes daily, meeting agreed adjudication targets.
* Support case assessors in early dispute resolution efforts.
* Assist with adjudication-related admin and payments as needed.
* Follow company procedures and report concerns to the Resolution Department Lead.
* Provide expertise on tenancy deposit disputes and Alternative Dispute Resolution.
* Conduct independent research and write case studies or articles when required.
Dispute Resolution Adjudicator Skills and Experience:
* Experience in a legal or ADR environment is desirable.
* Strong analytical skills required.
* Excellent written and verbal English communication.
* High attention to detail and quality standards.
* Knowledge of Scheme Rules (training provided if needed).
* Strong teamwork and collaboration skills.
* Proficient in Microsoft Office and quick to learn new systems.
* Self-motivated with problem-solving abilities.
* Effective time management and ability to meet deadlines.
If the role is of interest and your skills align, please apply online with your CV.
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