Job Title:Senior IT Support Engineer
Location:Chorley
Salary:£30,000 - £35,000
We have an exciting opportunity for a Senior IT Support Engineer / 3rdLine Support Engineer to join a growing,friendly and dynamic support team providing remote support to Businesses across the UK.
The Role of Senior IT Support Engineer
Providing 2nd/3rd line technical support across our customer base via phone or email.
Record and update all incidents and problems thoroughly through the companys ITSM system
Take ownership of all support tickets whilst adhering to first response and fix SLAs as part of the support procedure
Communicate effectively to ensure swift resolution at both technical and end user level