We are looking for an Optical Receptionist to work between our Callington and Saltash practices. You will be the first point of contact for our patients so ideally you will have experience in an Optical environment, however if you are self-motivated, with excellent customer services and interpersonal skills we would love to hear from you as full training will be given.
Main duties
• Greeting and assisting visitors to the practice.
• Managing telephone calls including answering, recording and relaying
messages promptly and accurately.
• Liaising externally and internally to organise clinics for optometrists &
Dispensing opticians.
• Taking payments and dealing with sales. Balancing of till and banking.
• Using different computer programmes to prepare clinics, claim fees and refer
patients etc.
• Managing stock levels of solutions / canteen / stationary.
• Carry out minor adjustments, repairs and frame selection under supervision
understanding when to refer a patient on to another professional within the
company.
• Issuing confirmation letters to patients.
• Unpacking and checking deliveries of glasses and contact lenses for
Dispensing Opticians.
• Collating and distributing post.
• Carry out pre-screening as and when required.
• Opening and closing practice including preparing rooms and cleaning
equipment.
• Work towards achievement of monthly KPI’s
This is a full time position working 37.5 hours per week (Monday to Saturday with a half day off during the week). Practice opening hours are 9 to 5.30 Monday to Friday and 9 to 12.30 on Saturday. No Bank holiday working.