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Do you enjoy being on the phone? Good with people and able to provide a first class service? Then read on…..
A very good client of mine who put the fun factor into the workplace is on the lookout for a Customer Service Advisor.
Monday through to Friday: 08:00am to 17:30pm (30 minute lunch break)
Responsibilities:
1. Answering calls and responding to emails providing customers with accurate and relevant information to assist in their queries.
2. Welcoming customers when they arrive on site and dealing with their queries.
3. Develop and maintain positive and supportive relationships with customers throughout the duration of their engagement.
4. Liaising with relevant members of staff at our different branches to obtain correct and up to date information to support our customers.
5. Follow up customer calls where necessary and maintain a consistent point of contact for customer queries and concerns.
6. Identify and escalate priority issues.
7. Log comments, compliments and complaints in accordance with company procedure.
8. Work in a flexible manner and undertake any other duties and responsibilities within the scope of the position.
Person Specification:
The successful candidate will have:
1. At least 3 years’ experience in a busy customer service environment that involves taking/making calls.
2. Outstanding and demonstrable communication skills, both oral and written, with an exceptional telephone manner.
3. Strong organisational skills, the ability to multi-task with keen problem-solving skills and attitude.
4. A positive, can-do attitude, able to work with minimum supervision.
5. Flexibility to adapt to changing work requirements and customer needs.
6. Confident and demonstrable IT skills.
7. Ability to remain calm in stressful situations with a sympathetic understanding that our customers find themselves in a distressing situation.
8. Responsive, prompt and supportive to the wider team and colleagues.
9. Outgoing attitude and keen to integrate themselves into the branch team.
Lovely working environment, I’d highly recommend this job!
To hear more, contact Dove today…
Job Title: Customer Service Advisor/Receptionist
Job Category:
Contract Type: Full Time
Location: Borehamwood
Job Ref: 9277
Closing Date:
Job Views:
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