Baltic Recruitment are delighted to be supporting our market leading manufacturing client with their search for a Customer Service Coordinator.
Overall Purpose:
You will be working with and supporting the External Sales Team and internal Operations Teams on account management, improvement and control.
You will need to be able to work as part of a team, applying your co-ordination skills flexibly across a range of departments.
To achieve the highest degree of customer retention and levels of customer satisfaction from order to delivery.Key Duties:
Inputting and progressing orders through to delivery.
Stock Control within customer agreements.
Control of customers capacity reservations.
Achieving target account OTIF.
Agreeing despatch and loading details with relevant departments.
Creating and gaining approval of artwork using an in-house IT system.
Monitor stock in internal warehouse and arranging replenishment stock.
Liaising with external account managers in SSS tandems on account plans including new business, aged stock, new artwork, general account improvements.
Reporting data for analysis.
Co-ordinate actions with other departments, such as logistic and production, to fulfil customer expectations on service (OTIF) and ad hoc assistance.
Manage accounts assigned with the aim of maximising their sales volume and profitability.
Maintain (update and cleanse) the Group's Management Systems relating to the sales and commercial activity (SSS, GPT, SDS...