Baltic Recruitment are delighted to be supporting our market leading manufacturing client with their search for a Customer Service Coordinator.
Overall Purpose
* You will be working with and supporting the External Sales Team and internal Operations Teams on account management, improvement and control.
* You will need to be able to work as part of a team, applying your co-ordination skills flexibly across a range of departments.
* To achieve the highest degree of customer retention and levels of customer satisfaction from order to delivery.
Key Duties
* Inputting and progressing orders through to delivery.
* Stock Control within customer agreements.
* Control of customers capacity reservations.
* Achieving target account OTIF.
* Agreeing despatch and loading details with relevant departments.
* Creating and gaining approval of artwork using an in-house IT system.
* Monitor stock in internal warehouse and arranging replenishment stock.
* Liaising with external account managers in SSS tandems on account plans including new business, aged stock, new artwork, general account improvements.
* Reporting data for analysis.
* Co-ordinate actions with other departments, such as logistic and production, to fulfil customer expectations on service (OTIF) and ad hoc assistance.
* Manage accounts assigned with the aim of maximising their sales volume and profitability.
* Maintain (update and cleanse) the Group's Management Systems relating to the sales and commercial activity (SSS, GPT, SDS).
* To attend and contribute to customers review meetings as required (note these maybe at the customer sites).
* Participate proactively in the problem-solving process when analysing customer's claims and disputes related to Service issues/nonconformities.
* Participate in the definition and be responsible of the implementation of working instructions aimed to improve the efficiency of the customer service team.
* To work with internal and external management team to drive and improve customer satisfaction.
Key Requirements
* The ability to communicate effectively both verbally and written.
* PC Skills: Excel - good, Word - Good, Experience of using a sales system previously would be advantageous.
* Self-motivated and committed with proven organisation and time management skills.
* Excellent attention to detail.
* A flexible and adaptable attitude.
* Able to work under pressure in order to meet tight deadlines.
* Team orientated.
* Previous experience of working in a customer service/account management/sales environment.
* SAP knowledge would be advantageous.
The Package
* £26,740 per annum.
* 8:30AM to 4:30PM Monday to Friday.
* Pension - auto enrolment 4.5% contribution from the company, 4.5% from employee.
* Life assurance (death in service) - 4 x basic salary
* Holidays -April - March 25 days, Statutory bank holidays.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Outsourcing and Offshoring Consulting
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