Company Overview
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services.
We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.
Our culture of excellence, innovation and ownership inspires us to work together to create extraordinary flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety.
Job Summary
The Field Service Technician coordinates / attends troubleshooting and repairs of all Flowserve and Non-Flowserve valve-actuator-positioner products for customers in industries such as oil and gas, chemical, Power, nuclear, coal, mining and water/wastewater industries.
This position requires an experienced engineer / technician who can provide confident expertise in the face of operational problems. The Field Service Technician will plan repair and installation of equipment, oversee start-up, conduct maintenance, and monitor the performance of products at our customers' locations.
Responsibilities:
* Health, Safety & Environment (HSE): Actively support a positive HSE culture to reduce lost time injuries and recordable accident frequency rate and maintain a safe hazard free work environment. Work according to Flowserve and Customer safety regulation and rules.
* Direct Service Calls: Make direct, in-person service calls in response to customer requests.
* Troubleshooting: Assess mechanical / instrument / Electric related problems and take actions aiming at resolution.
* Repair Cycle: Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
* Installation: Ensure that equipment is installed successfully and on schedule.
* Start-Up Performance: Check equipment prior to start-up and assess start-up performance.
* Customer Support: Work side-by-side with our customer's personnel, and lead work crews as required.
* Maintenance and Performance: Monitor the maintenance and performance of Flowserve equipment.
* Customer Training: Train customers in the proper procedures for operating and maintaining.
* Sales Opportunities: Identify field service sales opportunities for sales to follow up, quote and presentation to the customer.
* Collaboration: Collaborate with Flowserve Sales & ComOps Team to ensure a coordinated approach to serving our customers.
* Record Keeping: Maintain organized, accurate, timely records, including daily reports, jobs quoted, jobs performed, and time and materials charged using Flowserve designated systems and processes.
* Inspections and Testing: Perform Inspections and testing on customer site, workshop or third-party repair facility.
* Start Up Troubleshooting: Perform start up troubleshooting on site or via online support.
* Damaged Equipment Reporting: Inspection / reporting of damaged equipment on site.
* Risk Analysis: Perform risk analysis, risk assessments on site.
* Communication: Regular contact with the local base as well as all the manufacturing plants and QRCs in order to access technical information, guides, procedures etc.
* Support during non-booked season: During non-booked season, extend support / assist their local QRC where they are based out of.
* Root Cause Analysis: Communicate and support with root cause analysis within FLS and the customer.
* Cross-cultural Competence: Cross-cultural competence.
* Positive Perception: Able to interface well with customers always presenting a positive perception of the company.
* Solution Oriented: Solution / result oriented.
* Final Report Submission: Complete and submit the final report prior to leaving job site.
* Flowserve Values Communication: Communicate by word and actions Flowserve's values for ethics, safety, and quality.
Requirements:
* Education: Technical High School (HTL) and/or Bachelor in engineering or similar.
* Experience: A minimum of five years assembly, test, trouble shooting of valve-actuator – positioner product lines.
* Technical Skills: Proficient in all factory testing requirements for valves, actuators and positioners including testing software and troubleshooting of digital products.
* Travel: Autonomous, extensive travel, both domestic and international.
* Documentation Skills: Excellent documentation skills regarding service reports and other documentation utilising AMP.
* Communication Skills: Clear, accurate and professional verbal and written communication.
* Pre-Job Preparation: Prior job preparation including product data, tools, torque / thrust values.
* Independent Work: Able to work well without supervision and interface well with customers always presenting a positive perception of the company.
* Computer Skills: Proficient computer skills for accessing and navigating systems including Flowforce, AMP, Oracle, SAP, IGS (Villach), P NXT, Valquo (Villach), Windchill, Valvesight, LMS, PMP, ISOquest, SharePoint, FlexDash, MS-Excel, Word, Outlook, Teams, etc.
* Vaccinations: Willingness to have / get the necessary immunization, vaccinations and medicine which are mandatory to travel international.
* Travel Arrangements: Independently organize travel, rental car, flight, hotel, and related site access / permits.
What Flowserve can offer you:
* Unique Opportunity: An unique opportunity and the next step in your Flowserve career.
* Combination Function: A combination function where you have the convenience of a fixed work location and the pleasure of being on the road and working on-site.
* Paid Commuting Time: Paid commuting time if you have to travel further than to the Newark location.
* Company Car: The convenience of a company car.
* Nice Workplace: A nice workplace where everyone collaborates and respects each other.
* Safety and Career Development: An employer that takes care of your safety and your career.