Do you have previous experience providing First-Line IT Support?
Can you deliver technical training and education to end-users?
Are you experienced in diagnosing and resolving hardware and software issues, including device swap-outs?
If your answer is yes to the above, we would love to hear from you so please read on for further information and get in touch now to avoid missing out!
The Opportunity
Our client is seeking a dynamic and customer-focused First-Line IT Support Technician to join our team at our UK Head Quarters, situated at our Birchwood Park, Warrington campus and comprising approximately seven buildings (the majority of business operations are conducted from a small subset of these offices).
The role
You will be the local and friendly face of IT, providing essential on-site support to our end-users, ensuring smooth and efficient technology operations. This role requires a proactive individual with excellent problem-solving skills, a passion for customer service, and a willingness to contribute to a collaborative and positive work environment.
Contract Estimated Duration 6 months
This role has been deemed inside of IR35
Warrington
Your duties and responsibilities will be
General End-User IT Support
Provide first-line technical support to end-users via ticketing system, drop-ins, and scheduled Tech Bars
Diagnose and resolve hardware and software issues, including device swap-outs
Deliver technical training and education to end-users during Tech Bar sessions
Provide VIP support to key stakeholders.Technical Troubleshooting
End User Compute (EUC), Networking, Applications, Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom)
Act as local "hands & eyes" support for second and third-line support colleagues and external partners
Assist with IT security incidents
Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control / building management system (BMS)
Manage stock inventory of IT equipment.
General ticket management, ensuring all tickets are dealt with in a timely and professional manner.Service Improvement and Collaboration
Proactively suggest and implement service improvements
Participate in the Business Relationship Management functionYou will have the following qualifications and experience
Excellent customer service and communication skills
Strong problem-solving and troubleshooting abilities
A "can-do" attitude and a positive, enthusiastic approach
Willingness to undertake funded and self-paced training, to enhance skills & experience
Ability to work independently and as part of a team
Professional and presentable demeanor
Ability to explain technical concepts to non-technical users
Ability to work in a fast paced environment
Ability to work well under pressure
A fun and engaging attitude
Experience with IT ticketing systems
Basic networking knowledge
Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory)
Cloud Platform experience, particularly Microsoft Azure
Strong Microsoft 365 (inc. Office 365) skills and experience
Experience with Video Conferencing and telephony systems.Get in touch now
If you’re seeking a new contract opportunity, where you will be working within a collaborative environment of IT specialists, that promotes a culture of respect and progression then apply today to avoid missing out!
Millbank Holdings Ltd is an equal opportunities employer and respects diversity. We welcome applications from all suitably qualified persons who are eligible to live and work in the UK.
Millbank is proud to be a member of the ‘Disability Confident Scheme’. Millbank operates as an Employment Agency and Business