Social network you want to login/join with:
Customer Relationship Consultant, Carlisle
Client:
Skipton Building Society
Location:
Carlisle, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
3d1a992fd0d6
Job Views:
3
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
Hours: This role of Customer Relationship Consultant is a permanent position, working 36 hours per week across Monday to Saturday to support operating hours in the branches. This role will predominantly be working from the Carlisle branch; however, travel to Keswick and Penrith could be required (travel expenses are claimable).
Salary: £25,650 Per Annum
Closing Date: Thu, 10 Apr 2025
Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, then Skipton Building Society has the perfect opportunity for you! We are recruiting for a Customer Relationship Consultant within our Carlisle, Keswick and Penrith branches.
The role includes engaging in conversations to find out our customers’ needs, providing information about our full savings range, products, and services that we offer. You will also engage with our customers through our ‘My Review’ appointments, which is a great opportunity to understand and discuss our customers' financial goals. By really listening to, and getting to know our customers, you will help them to review their circumstances and identify the most appropriate products to suit their needs, providing a straightforward, helpful service that lets your enthusiasm shine through.
Our branches are the heart of our local communities; however, increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch, we can support our customers face to face, virtually, and by outbound contact, so we are reaching our customers at relevant times. Whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver, and in time a fountain of knowledge to help them achieve their financial goals. Together, you can help us build a better Society!
Who Are We?
Not just another building society. Not just another job. We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members. We are interested in who you are as a person because our membership is made up of many kinds of people, and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, help people save for life ahead, and support long-term financial wellbeing.
Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future.
What Will You Be Doing?
1. Engaging, understanding, and identifying customer needs through asking great questions, listening to customers' specific circumstances, and tailoring the relevant solution to their needs while ensuring the right outcome for the customer and the society.
2. Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers.
3. Conducting ‘My Review’ customer appointments face to face, virtually, or by telephone.
4. Proactively contacting our customers over the phone to identify and discuss their needs.
5. Educating each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.
6. Using internal systems to ensure that a customer’s records are accurately maintained and up to date while ensuring vulnerable customers are identified and supported appropriately.
7. Adhering to and understanding the appropriate policies, standards, controls, and limits of authority applicable to your role, supported by training, coaching, and appropriate communication.
What Do We Need From You?
1. You will have previous experience of interacting with customers. We’re happy to ‘think outside the box’ and consider people who have previously worked in a bank or building society.
2. Your experience working with customers may be in person or over the phone; either is fine as Skipton’s customers are increasingly looking for flexible ways of engaging with us, so your experience in a Contact Centre environment may be just what we’re looking for.
3. Your experience may be in retail, food & beverage, guest services, or even the health/care sector. Whatever your background, if you can demonstrate a passion for delivering exceptional service and going above and beyond, we’re happy to consider you.
4. You will enjoy meeting new people and engaging in purposeful conversation.
5. The ability to work well alongside others, with a ‘one-team’ mindset.
6. The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management.
7. The desire and ability to grow, adapt, and change while accommodating business needs and priorities.
8. You will be an effective communicator with the ability to influence different audiences using suitable channels for achieving clear outcomes.
9. You are open to a broad range of activities even if outside of standard expectations.
What Is In It For You?
This role is a permanent position, working 36 hours per week across Monday to Saturday to support operating hours in the branches. The salary for the role is up to £25,650 depending on experience.
We have a range of benefits, these include:
1. Annual discretionary bonus scheme
2. 25 days standard annual leave + bank holidays, rising 1 day per year of service to a maximum of 30 days after 5 years.
3. Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
4. Generous employer matched pension contributions – up to 10% per annum.
5. Access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out, and travel).
6. Initiatives to get involved with charities with three paid volunteering days for you to use each year.
7. Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
8. A commitment to training and development.
9. Private medical insurance for all our colleagues.
10. Salary Sacrifice Scheme for hybrid/electric car.
#J-18808-Ljbffr