We are looking to appoint a Full time receptionist who will fit into our friendly, dedicated and capable reception team.
Applicants must have excellent communication skills, enthusiasm, good IT skills, and the ability to work under pressure, multi-task and self-initiate.
You will work as part of a team assisting patients to access the right services, booking appointments, and taking requests and queries.
Main duties of the job
* Make appointments and book patients in when they arrive for an appointment.
* Provide a helpful and friendly service to patients, ensuring the reception area is tidy and welcoming.
* Answer telephones promptly.
* Comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary.
* Follow practice procedures regarding letters that arrive at the surgery either externally by post or internally from the hospital.
* Comply with the protocol for deducting patients who have moved out of the practice catchment area and follow the procedure for making up records for a new patient when their medical records are received from their previous surgery.
* Comply with all relevant practice procedures, regulations, and protocols, and maintain confidentiality at all times with particular reference to patient records.
About us
Rochdale Road Medical Centre is a lovely place to work. We are high achieving, rated good by CQC. We are a Teaching Practice.
This is a great opportunity to work in a multi-disciplinary team that endeavors to have a positive and caring impact on the local community.
Job responsibilities
* Administrative tasks and the day-to-day running of the reception area.
* Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in line with their requirements using care navigation methods, in a courteous, efficient, and effective way, with the patient at the centre of everything we do.
* Provide general administrative assistance to the GP partners and practice manager as required, and at all times project a positive and friendly image to patients and other visitors, whether in person or over the telephone.
Person Specification
Experience
* Experience of working in primary care.
* Computer literacy and proficient keyboard skills.
* Experience of Microsoft packages.
* Experience of working in a GP practice.
* Experience on EMIS Web & Docman 10.
Qualifications
* GCSE grade A to C in English and Maths.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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