Team Leader and Accountancy & Finance Specialist at Trinity Resource Solutions
Are you a pro-active self-motivated individual with great admin skills, top customer service, and knowledge of Excel? Our client based in Uxbridge is seeking a Service Desk Administrator to join their busy Service Team to:
* Provide high-level customer service
* Answer inbound calls received on the service line giving customers great customer service
* Action voicemails left on the answer machine
* Respond to emails received in the Service Inbox from external and internal customers
* Create quotes for breakdowns and services
* Close service reports
* Manage account queries sent to service
* Create and manage returns when parts are needed to fix machines and a return to site is required
* Process worksheets that have been submitted manually
* Manage stock adjustments
* Create contracts for service agreements
* Create and manage orders for cleaning products and spare parts
* Support colleagues and engage proactively with all areas of the business
* Be always customer-oriented and represent the company in the best way
Seniority level
Associate
Employment type
Full-time
Job function
Administrative and Customer Service
Industries
Food and Beverage Services and Engineering Services
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