We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
In 2020 the Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’.
Job overview
The Failsafe Officer will encompass the ophthalmology pathways to ensure failsafe activities are quality assured and performance managed according to local and national policies. The Failsafe Officer will work independently and be responsible for the production of audits, highlighting areas for improvement and implementing change to provide assurance that patients within the pathway are being seen and treated in a timely manner. This will require a good knowledge and understanding of the local IT systems within the Ophthalmology Department and the Trust, and a good knowledge of the operational management of the department.
The Failsafe Officer will need excellent communication skills to ensure close liaison with the Ophthalmology multi-disciplinary team, as well as outpatient booking, inpatient booking and information teams. The post holder will be expected to work well as an individual and as part of a team.
Main duties of the job
1. Use knowledge of systems and processes within the specialty to deliver and provide assurance to the Clinical Lead and Service Manager that effective failsafe policies and procedures are in place in Ophthalmology.
2. Participate in regular meetings within the Ophthalmology Team and performance meetings to report of failsafe systems and develop strategies in conjunction with the key stakeholders to improve areas of concern (backlog of patients) or poor performance.
3. In liaison with the Service Manager develop new ways of working to support modernisation of the service.
4. Collate, analyse and report on necessary data to identify referral sources, patients referred and discharged.
5. Regularly liaise with Booking Teams to ensure patients are booked in a timely manner and endeavour, with the support and agreement of the Service Delivery Manager, to develop plans to resolve capacity issues.
6. Support change in administrative processes in the Ophthalmology Department to support improved patient pathways.
7. Support the Service Delivery Manager to ensure clinic capacity is fully utilised and monitor utilisation with the intention to improve utilisation performance.
8. Liaise directly with the Consultants and Ophthalmology Team to ensure appropriate appointments for patients and raise awareness of responsibilities of managing patient pathways and treatments.
Person specification
Qualifications
* Advanced keyboard skills
* ECDL or equivalent experience
* GCSE English or equivalent
* Diploma level education including evidence of training and/or equivalent relevant experience in: a) medical terminology b) electronic patient records / appointments / tracking systems c) Audit and data analysis
* Leadership training
Experience
* 5 years NHS acute experience in a relevant administrative role
* Good working knowledge of ophthalmology admin systems and operational processes
* Knowledge of NHS patient systems
* Working with clinical staff
* Audit collation and presentation
Patients come first at East Sussex Healthcare NHS Trust.
Our vision is to be:
* The healthcare provider of first choice for the people of East Sussex.
Our mission is to:
* Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.
Our strategic objectives are to:
* Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
* Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.
* Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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