**Field Service Engineer - Machines** We're seeking a skilled engineer to install, configure and maintain IT hardware and slot machines in North Scotland, requiring strong technical knowledge and excellent communication skills.
Key Responsibilities:
* Install, configure and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.
* Conduct routine maintenance checks, diagnose malfunctions and perform necessary repairs to ensure optimal performance and minimize downtime.
* Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software and peripheral components of IT hardware and slot machines.
* Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance and training as needed.
* Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.
* Ensure adherence to gaming regulations, safety standards and industry best practices in all service and maintenance activities.
* Maintain accurate records of service activities, including maintenance logs, repair reports and inventory management to facilitate tracking and analysis.
* Stay updated on the latest advancements, features and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.
About You:
* Previous experience in a similar role, preferably within the gaming or casino industry.
* Strong analytical skills with a systematic approach to problem-solving and decision-making.
* Excellent communication and interpersonal abilities, with a customer-focused mindset.
* Familiarity with gaming regulations, compliance standards and security protocols.
* Ability to work non-standard hours, including evenings, weekends and holidays, as required.
Benefits:
* Competitive salary and on-call allowance.
* Opportunities for career growth and professional development.
* Access to training and development programs, including in-house training and online courses.
* Employee benefits, including pension scheme and staff discount.